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A CRM Riff
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  • Blog Post: CRM on Facebook

    Have you checked us out on Facebook yet? We strive to be in the places you frequent so that it easy for you to find solutions and answers. How to hear from you soon. 
  • Blog Post: Microsoft Dynamics CRM Support ~ Take One

    Often called upon to help friends, customers and partners here is my list of how to start framing your question/issue. Many times as you figure out how to best explain what’s going on, you will find someone else has already been there and the issue has been addressed. Find support in the forums (free...
  • Blog Post: Got Update Rollup 13 for Microsoft Dynamics CRM?

    Yo, heads up. The Microsoft Dynamics team released Microsoft Dynamics CRM 4.0 Update Rollup 13 today. The links below will take you to the necessary information about Update Rollup 13. Microsoft Download Center: http://www.microsoft.com/downloads/details.aspx?FamilyID=406e6247-873b-4db0-8a25-3f041b066844...
  • Blog Post: My new fav Social Media App for Microsoft Dynamics CRM

    Click on link for more info. I saw the demo on this and was blown away! It’s play time for me but a serious app for the competitive business world.
  • Blog Post: More Microsoft Dynamics CRM training goodness

  • Blog Post: FAQ: Are you using an old version of Microsoft Dynamics CRM Help?

    We strive up update help with the newest and best info. But we end up sending this to a lot of people. I also noticed that you are referencing an older version of Microsoft Dynamics CRM 4.0 Help. We have updated Help based on answers to questions and feedback from customers like you. The latest version...
  • Blog Post: Microsoft Dynamics CRM: How much do we luv Diagrams?

    You want wire and flow diagrams for Microsoft Dynamics CRM ? We have diagrams galore. Here is a wealth of diagrams we released as part of R4 in November, starting with the overview diagram here: http://rc.crm.dynamics.com/rc/regcont/en_us/live/articles/homepageusersdiagram.aspx Here’s a search that returns...
  • Blog Post: Advanced Dev Extensions

    I just wanted to call out an excellent article written by David Jennaway regarding the new MicrosoftXrm components in the latest SDK. http://mscrmuk.blogspot.com/2010/05/crm-sdk-4012-and-advanced-developer.html . David is a Microsoft CRM MVP. “The CRM 4.0.12 SDK has recently been released. Normally an...
  • Blog Post: Microsoft Dynamics CRM Jazz

    Sittin’ at my desk, pounding away on the keyboard while listening to Pete Thomas. Wonder if he’d accept the title of the Microsoft Dynamics CRM Jazz King? Here’s his Voodoo Chill which I have been known to play at some events.  Okay, for extra points and the prestige, what instrument is the man...
  • Blog Post: Community at Convergence 2010

    I was really fortunate to get to go to Convergence this year. The team heard from a lot of people who are considering whether to invest in social software/media. The big question this Convergence was, “What is the cost of not investing?” My favorite piece of advice that I must have given out so many...
  • Blog Post: Dynamics CRM ‘SPLASH’ Party at Convergence

    I have been running non-stop from presentation to meet and greets. So being able to take a break a the Atlanta Aquarium was nice. I had invited Daniel Haas who has a small CRM company in Switzerland. We got to talk about what interested Daniel about CRM and one of the key draws was that the CRM framework...
  • Blog Post: Microsoft Dynamics CRM – Contact Us

  • Blog Post: Microsoft enables CRM success

    Gotta luv this kind of news coverage form OnWindows.com: Mitsubishi Caterpillar Forklift Europe (MCFE), a leading forklift manufacturer based in the Netherlands, has received the Gartner CRM Excellence Award in the category of efficiency for its customer relationship management (CRM) project. Through...
  • Blog Post: Microsoft Dynamics CRM 4.0 Implementation Guide

    The Microsoft Dynamics CRM 4.0 Implementation Guide (IG) has been available on TechNet since last year.  The IG is comprised of 3 major areas: Planning Guide Installing Guide Operating and Maintaining Guide These guides are key documentations to plan, install and operate a successful CRM solution...
  • Blog Post: More Nuts and Bolts Goodness

    The Nuts and Bolts article Outlook Synchronization in Microsoft Dynamics CRM 4.0 , which is available for download from the Microsoft Download Center at: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2d497348-0a10-40ce-8edb-b0ee85f1215e Outlook synchronization enables Outlook...
  • Blog Post: Microsoft Showcase Videos

    I’m in the process of looking at how my readers can find the most interesting and pertinent videos. The new (relatively) Microsoft Showcase Video has a lot Microsoft Dynamics CRM videos including this one from the Customer Relationship Management Summit. I like how this video talks you through the thought...
  • Blog Post: CRM in 2010: The experts' predictions

    MyCustomer.com is looking at what 2010 might hold for the CRM industry. "CRM is a solid industry. There may be naysayers who state that the CRM failure rate is 50-70% and so on, but the reality is that this isn’t even true anymore. That was from a Gartner report six or seven years ago when CRM was...
  • Blog Post: Microsoft Dynamics CRM Customer Videos - 2009

    Here are some of my favs , in case you haven’t seen them. Are we ready for 2010?
  • Blog Post: MSDynamicsWorld.com: Top 10 Microsoft Dynamics Stories of 2009

    MSDynamicsWorld.com published this yesterday: Our Top 10 Microsoft Dynamics Stories of 2009 The article picked this to be one of the top titles: How Microsoft Has Used XRM to Take Dynamics CRM to a New Competitive Level Here’s an excerpt: Interest in XRM appears to be growing considerably.  One...
  • Blog Post: Accelerators: Microsoft Ties Dynamics CRM to Twitter

    When it comes to Microsoft Dynamics CRM Accelerators , sometimes it’s hard to keep up with the new stuff. The accelerator program is conducted by people who luv the CRM product. From the CodePlex site we learn: CRM Accelerators are a range of add-on solutions developed for Microsoft Dynamics CRM 4.0...
  • Blog Post: David Yack: Silverlight Jumpstart

    Our CRM Regional Director (okay that’s only a small part of his job) David Yack has released another book called Silverlight Jumpstart . Dave sez, “This book is designed to get .NET Business Application Developers up to speed quickly. Silverlight Silverlight Silverlight. It’s everywhere! Now, it’s your...
  • Blog Post: Microsoft Dynamics CRM Customer Videos

    Love this stuff . It’s amazing how differently many companies use our software: I’ve been following the Leicester City’s use of Microsoft Dynamics CRM for a while now. So it’s nice to be able to put faces to their names. 
  • Blog Post: More PDC ‘09 Highlight Videos

    Three must see sessions were video’d for those who were not able to attend. The three xRM sessions included: Managing the Solution Lifecycle for xRM Applications (Nirav Shah) Developing xRM Solutions Using Windows Azure (Andrew Bybee) Build a .NET Business Application in 60 Minutes with xRM and SharePoint...
  • Blog Post: Did You Miss PDC ‘09?

    For those of you who missed PDC check out the http://microsoftpdc.com site for highlights and requested content. PCD ‘09 featured an all-star lineup of guests including Mark Russinovich, Patrick Dussud, Steve Marx, Bob Muglia, Dave Campbell, Yousef Khalidi, Ray Ozzie, Erik Meijer, Kurt DelBene, Scott...
  • Blog Post: MSDynamicsWire Beta

    MSDynamicsWire is a aggregation center for all thangs Dynamics, serving up blogs, news, and forum highlights. In their words, “ MSDynamicsWire.com is an informative portal dedicated to bring the latest news updates, Blog updates and several other informative resources in Microsoft Dynamics Community...
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