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A CRM Riff
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  • Blog Post: Introducing the Dynamics Café ~ Proceed at your own risk

    In my readings this week I came across this blogger: Matt Keenan is a 20+ year veteran of the Customer Relationship Management (CRM) market and has extensive experience in sales, implementation, and effective adoption of CRM solutions from small companies to large enterprises. He has had the opportunity...
  • Blog Post: Fav CRM Blog Posts this week

    Just thought I’d share some valuable and interesting posts I’ve read in the last few daze: PowerObjects- Bringing Focus to Dynamics CRM : Mass Editing Dynamics CRM 2011 Records using Microsoft Excel Business Situation I need to mass edit Dynamics CRM 2011 records and I need to make...
  • Blog Post: Microsoft Dynamics CRM User Guide ~ a free download

    You can download the Microsoft Dynamics CRM User Guide . To whet your taste, here is an overview of some of the areas covered: Introduction to Microsoft Dynamics CRM You can perform and automate many business tasks with Microsoft Dynamics CRM, including: · Keep and use all your customer information from...
  • Blog Post: Performance Toolkit for Microsoft Dynamics CRM 2011

    I’m looking at the Performance Toolkit for Microsoft Dynamics CRM 2011 and wondering who will be the first to submit a review to this page for the toolkit. I know that a lot of people are using this toolkit to tweak their installations of Microsoft Dynamics CRM 2011 . The Performance Toolkit is designed...
  • Blog Post: The Linc Group talks about their move to Microsoft Dynamics CRM

    The Linc Group needed a custom CRM solution for their quickly growing company. This quick video covers some of the decisions they made to create a world-class CRM solution. When it comes to integrating workflows that are designed around the way your company works, the programmability of Microsoft Dynamics...
  • Blog Post: Microsoft Dynamics CRM “extreme 2011 Las Vegas” Conference

    The premier event for Microsoft Dynamics CRM partners is just around the corner.  Extreme 2011 Las Vegas will be held from October 2 nd though October 5 th . extreme 2011 Las Vegas  is a 100% partner focused event dedicated to advancing best practices and strategies for successful Microsoft...
  • Blog Post: Today: Microsoft Dynamics CRM Community Page Updated

    Maureen, a super powerful wizard of an editor, has updated the Microsoft Dynamics CRM Dev Center Community page . I’ve suggested that we move the social media stuff from the bottom of the page to the top as we are gaining so many users in that space. For example the CRM on LinkedIn group is over 15,000...
  • Blog Post: Highlights: Great Microsoft Dynamics CRM Blog Post ~ Week 2

    CRM Team Blog ~ Web Resources Generated During Upgrades: Don't Ship Them! Since Microsoft Dynamics CRM 2011 shipped, it has been common practice for ISVs to upgrade their development organizations from CRM 4.0 to 2011 so that they can ship their customizations via solutions. After upgrade, most of...
  • Blog Post: Get Satisfaction: Social Studies ~ How to Succeed in Social Business

    Get Satisfaction provides an Infographic: The Evolution of CRM v2 with charts defining and mapping components like “What is Social CRM?” and “Who is the Social Consumer?”. They solicited and then grabbed everybody’s feedback and revised their infographic. Compare to previous. Click the image above for...
  • Blog Post: Finding a Job in the field of CRM

    Finding a new job or the next job can be a very stressful or exhilarating experience. Most of us have been there at some time in our lives and want to help those family and friends who are in that place. One of the first tricks I share with my peeps is to recommend two books: What Color is Your Parachute...
  • Blog Post: CRM in 2010: The experts' predictions

    MyCustomer.com is looking at what 2010 might hold for the CRM industry. "CRM is a solid industry. There may be naysayers who state that the CRM failure rate is 50-70% and so on, but the reality is that this isn’t even true anymore. That was from a Gartner report six or seven years ago when CRM was...
  • Blog Post: Microsoft Dynamics CRM 4.0 Implementation Guide updateD!

    The updated Microsoft Dynamics CRM 4.0 Implementation Guide update 4.2.0, contains the following: Over 30 corrections and revisions. 3 new topics. Install Microsoft Dynamics CRM Server on multiple computers (using NLB) Deploy Microsoft Dynamics CRM for Outlook with Systems Management Server 2003 Configure...
  • Blog Post: Preparing Your Organization for Dynamics CRM 4.0

    CRM MVP Matthew Wittemann writes an article for the MSDynamicsWorld.com titled ' How Prepared is Your Organization for Dyanmics CRM 4.0? ' "CRM 4.0 introduces a new hosted option as well (recently re-dubbed Dynamics CRM Online), which delivers much of the product's functionality over the web from...
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