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  • Blog Post: CH2M Hill Increases Support Quality, Reduces Expenses by Using Global Help-Desk Solution

    “The new help-desk solution based on Microsoft Dynamics CRM will let us resolve 75 percent of all support inquiries in self-service style and the remainder over the phone, which is the exact opposite of what service management used to look like.” ~ Diane Sharrock , IT Director, CH2M Hill CH2M Hill ,...
  • Blog Post: Performance Toolkit for Microsoft Dynamics CRM 2011

    I’m looking at the Performance Toolkit for Microsoft Dynamics CRM 2011 and wondering who will be the first to submit a review to this page for the toolkit. I know that a lot of people are using this toolkit to tweak their installations of Microsoft Dynamics CRM 2011 . The Performance Toolkit is designed...
  • Blog Post: Developing ISV Applications using Microsoft Dynamics CRM 4.0

    A blast from the past that is still very popular is the Developing ISV Applications using Microsoft Dynamics CRM 4.0 whitepaper. This document guides an ISV to quickly build, deploy, and manage line-of-business applications. Other pertinent references to consider if you liked the Developing ISV Applications...
  • Blog Post: Microsoft Dynamics CRM 4.0: Planning and Deployment Guidance for Service Providers

    Just want to make sure you are aware that you can now get the Microsoft Dynamics CRM 4.0: Planning and Deployment Guidance for Service Providers . These guides and tools provide additional information for Service Providers to plan and deploy Microsoft Dynamics CRM 4.0. 1. Deployment Walkthrough...
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