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A CRM Riff
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  • Blog Post: Optimizing your LinkedIn Experience

    Guy Kawasaki of Alltop’s Holy Kaw!   posted this to Twitter and I just had to share. I’ve added Guy to my stream on a number of social media sites and use his posts two or three times a week. Guy, did you know that you don’t show up in a search on LinkedIn?  LinkedIn might not boast the coolest...
  • Blog Post: Twitter from a Guy who Tried Not to like the Platform

    I was not an immediate fan of Twitter . But my job has a lot to do about social, so I grudgingly started to use the social media tool. I followed the notion of tweeting ten or more times a day to start with. Then I started linking my activities on Twitter to other platforms like LinkedIn.com . I also...
  • Blog Post: Social Media Explorer ~ Strategy In Four Steps

    Mike Lewis, Vice President of Marking a Sales at Awareness, Inc pens Social Media Strategy in Four Steps for your consideration. My fav part is the measuring of ROI which can be a hard nut to crack. Once you’ve set the goals for your social channels and established your key audiences and the platforms...
  • Blog Post: Top 10 Strategic Technologies for 2011

    From Gartner Identifies the Top 10 Strategic Technologies for 2011 we get this nugget: “Gartner predicts that by 2016, social technologies will be integrated with most business applications. Companies should bring together their social CRM, internal communications and collaboration, and public social...
  • Blog Post: Finding a Job in the field of CRM

    Finding a new job or the next job can be a very stressful or exhilarating experience. Most of us have been there at some time in our lives and want to help those family and friends who are in that place. One of the first tricks I share with my peeps is to recommend two books: What Color is Your Parachute...
  • Blog Post: Community at Convergence 2010

    I was really fortunate to get to go to Convergence this year. The team heard from a lot of people who are considering whether to invest in social software/media. The big question this Convergence was, “What is the cost of not investing?” My favorite piece of advice that I must have given out so many...
  • Blog Post: When I think custom MobIle CRM solutions, I think of CWR

    I visited the Pavilion to see the vendors at the Dynamics Convergence conference and stopped by my favorite CRM mobile solution provider, CWR Mobility . I had my newest (four months young) Verizon HTC Imagio and I want to be able to demo CRM to my friends. Five minutes later I had their demo on my device...
  • Blog Post: Microsoft Employees tops survey of Social Media users

    “The survey found that almost half of companies analyzed have employees throughout their organization on social networking sites, with Microsoft leading the way. Not surprisingly, the list was dominated by technology and software companies, while online retailers such as Amazon.com and eBay claimed two...
  • Blog Post: “Microsoft Dynamics CRM.” Yes, that’s a period at the end.

    The Microsoft Dynamics CRM group on LinkedIn is a Super Group with over 8000 members. When the group was created, there were so many CRM groups out there that I had to add a period at the end of the name for it to be unique. I then wrote the much small, unofficial groups and asked them to merge. Many...
  • Blog Post: Unvarnished.com, I think I’ll Pass, sigh…

    Social Networking Site or Rumor Mill? Unvarnished Lets You Burn – and Be Burned Picture this: You and another coworker are vying for the same promotion, but your boss awards it to you. Your coworker congratulates you through gritted teeth, then logs on to a new corporate-inspired burn book, and blasts...
  • Blog Post: Conversations on Social CRM – Take One

    Last names removed to protect the innocent.  ;O)
  • Blog Post: Betsy Aoki: One of my mentors gets honorable mention

    I’ve followed Betsy from the day I arrived at Microsoft in ‘92. Long known as the “Microsoft Blog Queen”, she connected, she is giving, friendly, and fun. Here’s ZDnet’s Mary-Jo Foley’s read on this Microsoft superstar. In the 25-plus years I’ve written about technology, I’ve interviewed fewer than 50...
  • Blog Post: Top 5 sites to measure your Twitter clout

    Alltop’s Holy Kaw talks about measuring your clout on Twitter. With so many people using new social media channels, experimenting with the new paradigm, this is a good read. My team was talking about the changes in communication. I’ve already noted that most people under 30 no longer own a land...
  • Blog Post: Social Networking Story on NPR today

    Talk to students at The Urban School, an elite private high school in San Francisco, and they will tell you that they used to be on MySpace , but not anymore. Facebook is where it's at for them and their friends. Facebook is taking over more and more of the social networking space in the U.S. It had...
  • Blog Post: ZDNet: Two Examples of Social Failure

    Taken from ZDnet’s “ Social CRM: Shifting power and rapid burn ” by Michael Krigsman of Asuret, Inc. Since consumer-oriented influence groups can rapidly go viral for, or against, any organization or government, extreme reputation failure sometimes occurs with almost astonishing speed. Wise organizations...
  • Blog Post: Social Software - Redux

    Social software a la Facebook , LinkedIn , MySpace , Windows Live , and Twitter continue to grow more popular. And the article on it’s success and even early demise continue to litter the internet landscape. While I’ve found some benefit from these tools, for the most part I look at them as just a small...
  • Blog Post: Twitter Ruminations

    My team and I have been mulling over our experiences with Twitter . Some of us have individual (JaAG) as well as the team account (MSDynamicsCRM). And we have been pinging merrily away looking for some silver lining to the work necessary to feed and maintain the experience.           ...
  • Blog Post: Microsoft Dynamics CRM on Facebook - redux

    Just a quick reminder that if you are a citizen of Facebook land, you can get your CRM fix at the Microsoft Dynamics Group on Facebook. With over 2000 members there is always something of interest going on. So join us, post with abandon and enjoy. Technorati Tags: facebook , social software , community...
  • Blog Post: Live Mesh - Synchronizing Life

    Some ads speak to me. They are the increasingly rare times when someone has figured out what I like. Enjoy. Now how do I get this to 'mesh' with CRM?
  • Blog Post: Techcrunch: LinkedIn API and New Homepage Drawing Near

    LinkedIn.com is one of my favorite social software adventures. I am also playing with Facebook, so this article was very interesting to me. From TechCrunch: " LinkedIn , the social network for professionals, is trying to establish itself as a better destination with a stronger presence on the web. As...
  • Blog Post: Windows Live SkyDrive updated

    Windows Live SkyDrive has just been updated with some new features, and with more storage. You can never have too much storage, right? Here are the highlights of these updates. 1 GB of storage – Everyone now gets 1 GB of space. RSS feeds – You can subscribe to RSS feeds on public folders. You will receive...
  • Blog Post: Microsoft dynamics CRM group on linkedin.com

    This relatively new group on LinkedIn.com is growing by leaps and bounds. Philip Richardson writes more about the success of this group in his blog . I have told more people than I can count how much I wished that I had something like LinkedIn.com throughout my working life. There are so many friends...
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