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A CRM Riff
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  • Blog Post: Microsoft Dynamics CRM Tech Resources

    I like to update the list of Technical resources available to Microsoft Dynamics CRM users. Find help in the Forum (free offering) Post your question on the Microsoft Dynamics CRM Forum . Experts and peers can help you solve real-world problems. Choose a support plan Service offerings may vary by country...
  • Blog Post: Do you have a question for Microsoft?

    Microsoft has a dedicated customer service department to respond to your non-technical questions regarding products and services, sales, licenses, activation and more.   Always Open Available now! Ask Casey ~ Interact with our automated virtual agent for instant answers regarding general questions...
  • Blog Post: Microsoft Dynamics CRM Support ~ Take One

    Often called upon to help friends, customers and partners here is my list of how to start framing your question/issue. Many times as you figure out how to best explain what’s going on, you will find someone else has already been there and the issue has been addressed. Find support in the forums (free...
  • Blog Post: Microsoft Dynamics CRM: Getting Support

    The CRM Forum is a good place to post your questions. Make sure to search for the answer to your question before you post as it may already be answered. Other CRM users and experts can provide feedback on your problem. Other technical support is available from one of the following options. Choose a support...
  • Blog Post: Update Rollup 9 Special Cases Support

    On the CRM Team Blog post titled Update Rollup 9 for Microsoft Dynamics CRM 4.0 I noticed the following: How to get support for Update Rollup 9 To get support please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support...
  • Blog Post: Microsoft offers to just 'Fix it'

    This really sounds good to me as I’m usually the one my family and friends call to fix various problems they have as they navigate the world of too many apps and new hardware to add to their computers. Over the past six weeks, Microsoft has quietly added a "Fix it" button to a few of the thousands...
  • Blog Post: Windows IT Pro: Don't Shoot the App

    A friend of mine pointed out this fine article from the WindowsITPro.com site. I thought I'd share it with my CRM blog posse. Don’t Shoot the Application When troubleshooting an application error, you might need to look beyond the application to pinpoint the problem. Most of us have heard the expression...
  • Blog Post: Dynamics CRM 4.0 Solution Center

    The CRM support guys have put up a resource for you the Microsoft Dynamics user, implementer, and developer. Take a look at http://support.microsoft.com/ph/12976 . You will see stuff like this and more: Top issues Installing CRM 4.0 without Internet access Common problems that may occur when upgrading...
  • Blog Post: Sonoma Announces Book availability and Hotfixes

    Sonoma Partners have announced that their new book 'Working with Dynamics CRM 4.0' will be available on Amazon.com March 10th! For those of you going to Convergence 2008 in Orlando next week there will be free copies at a number of locations. I loved Ben Volmer's post Hotfixes for Microsoft Dynamics...
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