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A CRM Riff
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  • Blog Post: Twitter from a Guy who Tried Not to like the Platform

    I was not an immediate fan of Twitter . But my job has a lot to do about social, so I grudgingly started to use the social media tool. I followed the notion of tweeting ten or more times a day to start with. Then I started linking my activities on Twitter to other platforms like LinkedIn.com . I also...
  • Blog Post: Today: Microsoft Dynamics CRM Community Page Updated

    Maureen, a super powerful wizard of an editor, has updated the Microsoft Dynamics CRM Dev Center Community page . I’ve suggested that we move the social media stuff from the bottom of the page to the top as we are gaining so many users in that space. For example the CRM on LinkedIn group is over 15,000...
  • Blog Post: Twiends: How to Twitter

    Twiends.com presents this fun Infographic: How to Twitter . They answer beginner questions such as how to set up your Twitter account, how to start tweeting, and how to use hashtags and lists.
  • Blog Post: From my Daily Reading List ~ Finding and Nurturing Mentors

    I have a number of web sites marked to be read in a week. Besides the blogs they include my Twitter and Facebook streams, and my work news stream. Keeping up with them is near impossible and there are many days when I don’t get through the material presented. I really try to cherry-pick the good stuff...
  • Blog Post: Demoing Microsoft Dynamics CRM at CloudForce 2011

    My good friend and CRM MVP Leon Tribe (an Aussie don’t cha know) shares this snapshot with us: … with the comment: #salesforce were a little short handed on the booths so I thought I would help out #msdyncrm #cloudforce. When asked, “Did they kick you out?” Leon replies, “No, although if I had played...
  • Blog Post: Social Media Explorer ~ Strategy In Four Steps

    Mike Lewis, Vice President of Marking a Sales at Awareness, Inc pens Social Media Strategy in Four Steps for your consideration. My fav part is the measuring of ROI which can be a hard nut to crack. Once you’ve set the goals for your social channels and established your key audiences and the platforms...
  • Blog Post: JaAG Tweets From Convergence 2011

    I have met so many of my friends, MVPs, Microsoft Partners, and new friends who are doing really cool stuff with the Microsoft Dynamics CRM platform. This is the last day of convergence and I thought I’d grab some of my tweets to share with those of you who are not already following me at http://twitter...
  • Blog Post: DigitalSurgeons: Facebook vs Twitter Infographic

    Kudos to DigitalSurgeons . Very interesting... the differences are subtle, but important. Facebook = more daily use, more brand following. Twitter = more mobile, more updates, more actual use of the brands they follow.   See more at: http://www.digitalsurgeons.com/facebook-vs-twitter-infographic...
  • Blog Post: Twitter #MSDYNCRM

    I’m often surprised at the number of friends on Twitter who don’t use hash tags. Users can group posts together by topic or type using hashtags—words or phrases prefixed with a #. In the world of Microsoft Dynamics CRM we use #MSDYNCRM. Here is what you see when you click on that hashtag: This is a snapshot...
  • Blog Post: Top 5 sites to measure your Twitter clout

    Alltop’s Holy Kaw talks about measuring your clout on Twitter. With so many people using new social media channels, experimenting with the new paradigm, this is a good read. My team was talking about the changes in communication. I’ve already noted that most people under 30 no longer own a land...
  • Blog Post: ZDNet: Two Examples of Social Failure

    Taken from ZDnet’s “ Social CRM: Shifting power and rapid burn ” by Michael Krigsman of Asuret, Inc. Since consumer-oriented influence groups can rapidly go viral for, or against, any organization or government, extreme reputation failure sometimes occurs with almost astonishing speed. Wise organizations...
  • Blog Post: My Customers Don’t Use Twitter, Why Should I? @Pistachio Explains

    From Hubspot on 17 August: Last week, Laura " @Pistachio " Fitton presented a fantastic webinar for Inbound Marketing University about the business benefits of Twitter . (Laura is a famous Twitter Queen, founder of the first Twitter for Business consultancy , co-author of Twitter for Dummies...
  • Blog Post: Microsoft Dynamics CRM on Twitter

  • Blog Post: Bing Tweets Anyone?

    I’m playing with a web service that combines a bing search with twitter comments on the same search string. Within minutes, I’m caught up and can copy down anything that I want to pursue that week. Good stuff.
  • Blog Post: Twitter Ruminations

    My team and I have been mulling over our experiences with Twitter . Some of us have individual (JaAG) as well as the team account (MSDynamicsCRM). And we have been pinging merrily away looking for some silver lining to the work necessary to feed and maintain the experience.           ...
  • Blog Post: Twitter: MSDynamicsCRM

    We've started up a Twitter account that you can visit at MSDynamicsCRM . We post Microsoft Dynamics CRM publications, blogs, articles and the like. Let us know what you think. I will report more on this project as we start to gain some insights and recommendations.
  • Blog Post: Twitter?

    Another technology to play with. Joy. I found this Wired Magazine coverage from last year very enlightening. "Twitter is the app that everyone loves to hate. Odds are you've noticed people — probably much younger than you — manically using Twitter, a tool that lets you post brief updates about your everyday...
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