Chad asked for your picture and some details about how you use the product we build every day.  Last week he took what he has received so far, printed the results, and tacked them to one of the walls on the 5th floor.  Today he figured out how to use an FTP client (It's hard for us PM types) and posted a picture of the results.  What's missing from the picture is the different people standing there every time I walk by learning some new about their customers.  I've personally enjoyed reading a new bio each time I pass by.  I think if you keep sending them he'll keep posting them.  This has been great so far and the comments he has received have been very positive.