scooblog by josh ledgard

group manager | developer solutions | devdiv

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  • Blog Post: Random Tips on Interviewing for Microsoft

    A co-worker recently asked me to share some tips on interviewing people at Microsoft. I wrote a few up and figured I'd share them here as well. I love interviewing people and I get a lot of my style and tips from Gretchen since she’s done more interviews than I ever will. Anyway, here is my perspective...
  • Blog Post: Merging Humans with Tools to Slow Down Trolls

    This was a great read that I found through Seth Godin's blog . Troll whisperers aren't necessarily very good at hacking tools, so there's always an opportunity for geek synergy in helping them to automate their hand-crafted techniques, giving them a software force-multiplier for their good sense. For...
  • Blog Post: Curt Shilling - The Robert Scoble of Baseball?

    You know, the person that everyone listens to, makes outlandish statements that may offend people on occasion, and then has to issue statements like this... Everyone has days and events in life they’d love to push the rewind button on, yesterday was one of those days. Regardless of my opinions, thoughts...
  • Blog Post: Tips on Motivating Your Team to Engage with Customers

    I was on a thread where a dev lead asked if anyone had tips to share on motivating his team to engage regularly with customers through blogs, forums, etc. Paul Yuknewicz shared a great set of tips that I'm republishing with his permission. Get the team managers and leads to see the need for participation...
  • Blog Post: Does Amazon Ship the Best Social Software on the Web?

    Yes, Amazon has the best social software on the web. They've been quietly innovating for the last couple of years and it is unfortunate that people just think about their amazing catalog of user reviews and don't think of them as an innovation hub for social software. The reason is because their social...
  • Blog Post: 9 Challenges to Making Product Support Transparent

    Your customers have greatly evolved since the previous internet bubble, while most company’s customer support models have not grown with them. New, “Web 2.0” paradigms for content creation, publication, syndication, and consumption bring with them an enormous innovation opportunity for businesses needing...
  • Blog Post: A reason for social mapping

    Dare has one good point and one bad point about the new google mymaps feature that we've had for a while. Source: Dare Obasanjo aka Carnage4Life - Google MyMaps vs. Frappr: A Feature Isn't a Business As usual the reactions from the blog pundits are equal parts surprising and unsurprising to me. The unsurprising...
  • Blog Post: Forget Fancy new Powerpoint Templates

    I thought this was pretty cool .
  • Blog Post: MVP Learnings: User Groups, Web Sites, and Feedback

    User Groups We do great at participating in our conferences, but we don’t focus on the breadth of developer user groups like we should. One of the better ideas was that we provide “presentation kits” to user groups. We create a topic and a talk with additional materials that could be distributed to a...
  • Blog Post: What I learned at the MVP Summit: DPE, MSDN Links, and Attention

    I spent a lot of time at the MVP summit this past year. My team doesn’t have any MVPs, but our work is obviously valuable to customers. I’ll thank the C# team for graciously inviting us to spend some time talking with their MVPs. I took a whole lot of notes that have already started to influence my thinking...
  • Blog Post: Google makes your code prettier

    Something I'd love to see Microsoft do more of is small, simple, solutions to annoying problems that would delight customers. Here is a perfect example. Google Gode Prettifier A simple Javascript and CSS file, the Google Code Prettifier makes syntax highlighting in a web document super easy. It's pretty...
  • Blog Post: Facilitate Knowledge Transfer in Online Communities

    I'm often asked how products teams can best participate in their online communities. It would be simple to say "go talk to customers" and be done with it, but you can have a more targeted approach than that. They key to successful support communities is facilitating knowledge transfer between those...
  • Blog Post: Viacom to YouTube: Zip It... Zip it good

    I think the clip says it all, but incase it doesn't... NEW YORK (Reuters) - Media conglomerate Viacom Inc. said on Tuesday that it was suing Google Inc. and its Internet video-sharing site YouTube for more than $1 billion over unauthorized use of its programming online. Source: Viacom in $1 bln copyright...
  • Blog Post: Having an open mind towards leaks

    Recently a blog post was made by a Microsoft employee who was excited about the new team he was joining. His post hinted at the new product by mentioning the potential competitors. Probably something that sholdn't have been done, but I don't really feel that it should be big news that we would be working...
  • Blog Post: Vista use is habit forming

    Last night I sat down on my home PC and typed [windows-key] w-o-r [enter]. Nothing happened. This machine hadn't been updated to Vista and I hadn't realized that the way I launch applications has changed. It's a small thing, but I think the new start menu and application search beats the hell out of...
  • Blog Post: A suggestion for online RSS feed readers

    Read and display the comment count so I can see how many people have an opinion about the post.
  • Blog Post: The problem with subscribing to guidance feeds

    I think next-gen guidance is about bringing together a lot of key concepts: context-precision (using context to organize information) personalization (create your own views, tailor it for your needs, ... etc.) community type ratings (expose the thinking and rate the raters for the guidance) guidance...
  • Blog Post: I guess they listened to Scoble

    Went to check out the Google Reader. Loved the introduction and personal tour by the engineer on the front page. Someone drank the "Scoble-Aid".
  • Blog Post: It's a good sign when

    A competitor starts copying our stuff . I saw it with Netscape before they lost market share and also saw it with AIM. The next step is when competitors in the web space start adding or releasing stuff that just makes people say "why?". It would also help if we had more "firsts".
  • Blog Post: Ebay Spam

    I wonder what E-bay does to try and stop phishers from leaching off of their membership. Seems like a problem they would want to solve. Gretchen and I recently used Ebay to sell some stuff and incurred the seller fees. Maybe we were ignorant. I just assumed that they would deduct form my paypal account...
  • Blog Post: Ship It

    Scoble is right . All the research, value proposition positioning, and market playbooks can't save you from looking like a copycat. Waiting that extra year or even months to perfect something for the web certainly doesn't win you any customer mindshare. The read write web means that people become more...
  • Blog Post: A Virtual Economy for Forums?

    While I was in China the forum engineers pointed us at some of the more popular forums. These forums had an interesting Virtual economy. Rather than simply rewarding points for participation users could also exchange their reputation between one another. One example of this is http://iask.com/ . Our...
  • Blog Post: Since people have had thumbs

    They have been giving each other thumbs up or thumbs down. Then, in a rewrite of history, Digg was invented and if you believe the sites rabid fans figured out that you could give content thumbs up or down for content rating. Oh, I forget, they added a gradient box with a bevel that surrounds the running...
  • Blog Post: Product Feedback Meets Digg at Yahoo

    Via the Yodel Blog We call it a Suggestion Board — you can browse suggestions from other site visitors or post your own. Digg -style voting means we can quickly discover what’s most important to users. In addition to reading feedback from other users, you’ll find responses from Yahoo! employees about...
  • Blog Post: Collapse all Forums By Default?

    We are looking at ways to improve both the page load times and discovery of the forums on the default http://forums.microsoft.com/msdn page. The proposal we are looking at is to collapse all the forums on this page by default and to use script (rather than the current postback mechanism) to expand each...
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