I saw it on a banner ad on microsoft.com, so it must be true! PDC reg opens June 7...

After another visit to the Apple store, and another struggle with the Genius bar, I'm now in a state where iTunes blue-screens (BAD_POOL_CALLER) when I plug in my iPod. If I uninstall iTunes, I can connect the iPod to my PC and it behaves like a nice...

After two grumpy posts, here's a feel-good post. I've had two day-long meeting/training things each of the last two weeks. And at both of them, I was pleasantly surprised that, when it came time to do some team writing excercises on a sketch pad, we got...

So speaking of over promising and under delivering : I just returned home from one of the most frustrating customer service experiences I've had, courtesy of the Apple store near my home. Last year, I bought my wife an iPod for her birthday. At the...

I'm in a mood to rant about poor customer service experiences I've had lately. Since one of them is about Apple, I figured I better start by posting the other one, which is related to Microsoft technology. Back in November, I bought an Audiovox SMT...

It’s been a while since I last posted about PDC content planning. Thing suddenly got very busy in the last month, as we got ready to move into the session development phase. One of the things that makes PDC unique among Microsoft conferences is...

Where are the women evangelists? I’ve gotten some great responses to my open jobs ( here and here ,) all of which have been from men. There are several women on our evangelism team today, and I can’t believe that they make up the entire community of females...