Software Engineering, Project Management, and Effectiveness
How can you use questions to improve individual performance? You can ask solution-focused questions. David Rock and Jeffrey Schwartz write how to improve non-performance by asking solution-focused questions in their article, "The Neuroscience of Leadership", in "strategy+business" magazine.
Don't Ask Problem-Focused QuestionsRock and Schwartz write:
"Let's go back to Mike, our pharmaceutical CEO. One of Mike's direct reports, Rob, has hired only three of his targeted six new team members this year. If Mike asks Rob why he didn't reach the goal, he will focus Rob's attention on the nonperformance. As a result of this attention, Rob might make new cognitive connections (also known as reasons) as to why he didn't find the new people. For example, 'All the really good people are taken by other companies,' or 'I don't have time to do the kind of recruiting we need.' Although these reasons that people were not hired might be true, they do little to support or foster any change."
Ask Solution-Focused Questions Rock and Schwartz write:
"A more useful place to focus Rob's attention is on the new circuits he needs to create to achieve his objectives in the future. Mike could ask Rob, 'What do you need to do to resolve challenges like this?' Mike's questioning might provoke Rob to have an insight that he needs to remind himself of his annual objectives more regularly, to keep his eyes on the prize. If Mike regularly asked Rob about his progress, it would remind Rob to give this new thought more attention."
Key Take AwaysHere's my key take aways:
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"The five whys is a question asking method used to explore the cause/effect relationships underlying
If you coach others or you need to encourage change or if you need to change yourself, the key is to