Software Engineering, Project Management, and Effectiveness
Here is a map of the Information Technology Infrastructure Library (ITIL) v3. ITIL v3 is organized by ITIL stages, processes, and sub-processes. According to Wikipedia, “ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency.” You can find an explanation of the ITIL processes at the ITIL Wiki.
If you’re doing any sort of IT work, it helps to know the lay of the land. What better way to know the lay of the land of the IT landscape that to know the map of the minimum competencies that IT is supposed to perform.
Stages and Processes Here is a map of the ITIL Stages and the ITIL Processes within each.
Continual Service Improvement
Processes and Sub-Processes Here are the core ITIL v3 Stages:
Here is a map of the ITIL Processes and Sub-Processes organized by ITIL v3 stages:
Strategy Management for IT Services
Service Portfolio Management
Financial Management for IT Services
Business Relationships Management
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Project Management (Transition Planning and Support)
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
IT Operations Control
Definition of CSI Initiatives
Monitoring of CSI Initiatives