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  • Blog Post: CRM…After all this time why do some companies still not get it?

    Even though CRM or customer relationship management systems have been around for years, to many companies it is still a struggle to actually get it right and make CRM a successful company strategy. Today I had the pleasure… of talking to a provider of internet / phone / TV service / cell phone...
  • Blog Post: Reps Make Better Sales Calls Decisions with Mobile App for "CRM Call Planner"

    nfoGrow announces a mobile app for its popular “CRM Call Planner” module. The CRM Call Planner takes CRM information and, through the power of Bing Maps, creates a visual representation of accounts and contacts on an online real-world map. This helps sales reps to better plan sales calls...
  • Blog Post: Announcing SDK Update V5.0.14 for Polaris Update

    Microsoft Dynamics CRM SDK Version 5.0.14 is now live on MSDN downloads and in the MSDN library . Here’s some of the additions and updates you’ll find in this release: Connect to Yammer – New information about the capabilities for developers with Yammer integration. Create Early...
  • Blog Post: ISV Talk - appStrategy showcases their integration and automation suite for Microsoft Dynamics CRM 2011

    In this video John O’Donnell talks with Ryan Smith from appStrategy about the benefits and features of appStrategy’s two products - the new appCompass 5 and appRadius Enterprise . appRadius is an integrated solution for building portals for Microsoft Dynamics CRM. The appCompass 5 product...
  • Blog Post: Network with Peers & Find Solutions at CRMUG Summit 2010

    A great way for you to be successful, and to ultimately help drive your company’s growth, is to attend CRMUG Summit 2010 - the premier annual conference for Microsoft Dynamics CRM Customers, CRM User Group Partners and key Microsoft Dynamics CRM team members. CRMUG Summit will occur October 25...
  • Blog Post: New Video - Demonstration of the Convergys Smart Communications Suite Powered By Microsoft

    Video Link - http://channel9.msdn.com/posts/jodonnell/Demonstration-of-the-Convergys-Smart-Communications-Suite-Powered-By-Microsoft/ This demonstration showcases the base capabilities included in the proof of concept of the Convergys Smart Communications Suite powered by Microsoft. The demonstration...
  • Blog Post: New Video - Overview of the Convergys Smart Communications Suite and the Microsoft Partnership

    Video Link - http://channel9.msdn.com/posts/jodonnell/Convergys-Smart-Communications-Suite-and-the-Microsoft-Partnership/ In this video we showcase the strategic relationship between Convergys and Microsoft. It explains how the two companies are leveraging key assets and resources to create a “game...
  • Blog Post: CWRMobility at Convergence 2010

    At Convergence 2010 I stopped by the CWRMobility booth to learn more about their work with Dynamics CRM and mobility. CWRMobile has been building a Dynamics CRM mobile solution since our Dynamics CRM 1.2 release. Their solution is a both an online / offline solution and supports Dynamics CRM Online....
  • Blog Post: NonProfit Solution for CRM Online

    Microsoft Dynamics CRM team made a NonProfit Solution for CRM Online available today. The functionality included in the Solution is fairly robust and will allow a NonProfit/NGO to get up and running with a cloud based solution in a few minutes The price for this CRM NonProfits/NGOs is $9.99/user...
  • Blog Post: Dec 7th - 11th - Introduction to Microsoft Dynamics - Why ISVs are Partnering with Microsoft Dynamics to reduce time to market

    Dear Partner • Are the costs and time of developing compelling business solutions holding your company back? • Have you wondered if there is a better way to build business solutions? • If your company could save up to 70 percent of its development...
  • Blog Post: New Video - Selling more and faster with Dynamics CRM and BIGMACHINES

    Video Link - Selling more and faster with Dynamics CRM and BIGMACHINES Tim Handorf from BIGMACHINES and Mike Snyder from Sonoma Partners talked with me about their work integrating BIGMACHINES into Dynamics CRM 4.0 to enable easier and faster selling. As part of this video Tim also talks about why...
  • Blog Post: Microsoft Dynamics® CRM Partner Technical Training

    Microsoft Dynamics® CRM Partner Technical Training Attend Microsoft Dynamics CRM training TODAY! We offer a broad variety of technical training opportunities, which allows you to enhance the skills you need to be successful. Technology Partners Can Expect: Education to help achieve...
  • Blog Post: Microsoft Dynamics CRM Performance and Scalability with Intel Processor and Solid-State Drive Technology

    Brief Description Microsoft, working with Intel Corporation, completed benchmark testing of Microsoft Dynamics CRM 4.0 running on Intel server and solid state drive (SSD) hardware. This white paper focuses on benchmark results associated with user scalability. Overview Microsoft, working...
  • Blog Post: Microsoft Dynamics CRM Performance and Scalability with Intel Processor and Solid-State Drive Technologies

    Brief Description Microsoft, working with Intel Corporation, completed benchmark testing of Microsoft Dynamics CRM 4.0 running on Intel server and solid state drive (SSD) hardware. This white paper focuses on benchmark results associated with user scalability. Overview Microsoft, working...
  • Blog Post: Optimizing and Maintaining Microsoft Dynamics CRM 4.0

    Brief Description This white paper details techniques , considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations. Overview This white paper provides techniques, considerations, and best practices for optimizing and maintaining...
  • Blog Post: White Paper: Implementing an ADFS Solution for Microsoft Dynamics CRM by Using IAG

    Brief Description This paper includes high-level guidance on using IAG to implement an ADFS solution for Microsoft Dynamics CRM 4.0 . Overview By default, an on-premise implementation of Microsoft Dynamics CRM 4.0 leverages Active Directory (Integrated Windows) Authentication to accommodate...
  • Blog Post: Microsoft BizTalk Server Adapter for Microsoft Dynamics CRM 4.0

    Brief Description The Microsoft® BizTalk® Server Adapter for Microsoft Dynamics® CRM 4.0 enables integration between Microsoft Dynamics CRM 4.0 and other business applications. Overview Microsoft® BizTalk® Server Adapter for Microsoft Dynamics® CRM 4.0 enables integration between Microsoft Dynamics...
  • Blog Post: Microsoft Dynamics CRM 4.0 on Windows 7 & Windows Server 2008 R2

    The Microsoft Dynamics CRM Product Team has issued a statement on their blog saying that Dynamics CRM 4.0 is compatible with Microsoft Windows 7 and Server 2008 R2. The product will be officially be supported on Windows 7 when it lauches on October 22 this year. Congratulations to the Dynamics CRM product...
  • Blog Post: Security and Authentication in Microsoft Dynamics CRM: The Microsoft Dynamics CRM Security Model

    Brief Description This white paper, The Microsoft Dynamics CRM Security Model, serves as the core architectural component of a larger "nuts and bolts" article on Security and Authentication in Microsoft Dynamics CRM 4.0. Overview This white paper, The Microsoft Dynamics CRM Security Model, serves...
  • Blog Post: New Microsoft Dynamics CRM Statement of Direction document available

    The August 2009 version of this document is now available to partners. Summary The latest edition of the SoD white paper is now available and provides details of the program of rapid innovation through to the release of Microsoft Dynamics CRM “V.Next”. This whitepaper covers both planned and recently...
  • Blog Post: What do you get when you combine Dynamics CRM + xRM + Robotics?

    After our own humorous video on the Microsoft Dynamics xRM concept it is good to see another amazing xRM video from a partner. Somebody over at Streamline Solutions has some awesome design skills and perhaps an interest in robotics :-) John O'Donnell Microsoft Dynamics ISV Architect Evangelist...
  • Blog Post: Dynamics CRM User Group Summit - Chicago, September 14th-18th

    Being able to network in person with your colleagues can be very valuable. With the next MBS Convergence event not happening until early next year I am pleased to write that there is an event happening 6 months before Convergence and that is the Dynamics CRM User Group Summit in Chicago. This event runs...
  • Blog Post: If we can manage cows imagine the possibilities with Microsoft Dynamics xRM

    I spend much of my time talking with solution developers and architects to convince them that they can build many systems using Microsoft Dynamics CRM 4.0 as a development platform or Microsoft Dynamics xRM. Time afer time we see opportunities where development companies can get their solutions to market...
  • Blog Post: Just what is xRM?

    If you are still unsure what xRM from Microsoft is then perhaps this video called Introduction to xRM will help. John O'Donnell Microsoft Dynamics ISV Architect Evangelist Microsoft Corporation (b) http://blogs.msdn.com/jodonnell (b) http://blogs.msdn.com/usisvde (w) http://channel9.msdn...
  • Blog Post: Recent releases from the CRM E2 Engineering for Enterprise Team

    Our CRM Engineering for Enterprise Team have been working hard on a number of whitepapers and blogs. Here is a summary. Recent Releases § White Papers o Implementing an ADFS Solution for Microsoft Dynamics CRM by Using IAG o Optimizing and Maintaining Microsoft Dynamics CRM 4.0 (v2) o...
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