<ON HOLD WITH TECH SUPPORT RANT>

Doesn’t anybody offer great Laptops AND great service ??????

In my old role at Microsoft they FORCED me to use HP Laptops. I’m not a big HP fan so when I joined my new team I ordered the only other dual core machines available at the time.

Toshiba M5s.

I like them (except than getting Vista fully enabled is still a pain.)

So today I set forth on an expedition to buy second hard drives for them. I wanted the 7200 RPM drives because I use them for customer demos and VPCs.

HOURS later, after being passed between SIX different Toshiba facilities here I sit on hold (for 20 minutes or so) while the customer service rep trys to figure out what parts they put in my laptops in the first place.

Final answer – they apparently have no idea what parts they put in these things and don’t seem to have much interest in selling additional components.

So if anyone wants to hook me up with a couple of good, fast laptops – I’ll tattoo “POWERED BY YOU” on myself and flash your brand a very event I speak at for the next two years !!!!!!!!

</ON HOLD WITH TECH SUPPORT RANT>