So I’m reading my email when Mike Tholfsen (of the OneNote and Education blog fame) sent this email to a bunch of customer focused people in Office:
“Enter your product’s name into Twendz to see what customers are Tweeting about: http://twendz.waggeneredstrom.com/. Pretty interesting stuff…
Short and to the point. (Quick warning: the text posted here is posted by people who sometimes use mature language). Also, the site is listed as a beta, so I have no idea how long it will be there.
Anyway, I thought the site was pretty nice to see. I set the filter to show all OneNote traffic. Here’s a quick sample:
And I watched it now and then over the weekend. Then I thought the entire OneNote team would be interested in seeing what our customers were saying, so I found an old PC and a monitor and hooked it up live in my office. One of the other people I work with photographed the setup and posted it here: http://jmcphers.posterous.com/twends
It has had an effect (affect? Grammar Girl, which one do I mean?) on the team. People are swinging by and taking note of what is said here. It has started a a lot of good conversations around OneNote, Twitter, customers and what people are tweeting about us and our competition. It keeps our eyes on what our customers are saying, and that is a always good thing.
Questions, comments, concerns and criticisms always welcome,