Everyone should have to work in technical support first

re: Everyone should have to work in technical support first

John Guin — Mon, 27 Apr 2009 22:36:53 GMT

As far as salary goes, the salary tool at usatoday.com (in the money section) has always seemed pretty accurate to me.

the work done by tech support varies with what software you are supporting. I worked with Windows 95, so I had to be ready for calls related to just about anything (modem doesn't work, printer won't print, can't get the screen to resize, etc...). I'd estimate about 10-20% of the calls could have been avoided if people had read the book, and another third could have been answered in many of the third party books available.

John

re: Everyone should have to work in technical support first

Gayatri Das — Sat, 25 Apr 2009 08:53:14 GMT

What are the works done by a tech support and what is the salary of a tech support employee?Describe with examples?

Troubleshooting as a core testing ability: a true story

OneNote Testing — Thu, 25 Oct 2007 21:55:50 GMT

An ability all testers need is troubleshooting. When presented with a problem, testers need to be able

re: Everyone should have to work in technical support first

Kathy Jacobs — Mon, 22 Oct 2007 19:31:59 GMT

I'll second the idea that every computer professional should have to work support in one way or another before going on to other things. Besides helping those who code (test, document, etc.) understand what users are really like, it would also help everyone understand the value of a GOOD computer support person.

Just my two cents!