A very amusing message went on our newsgroup today. One of our Test Leads, Tom Faber, had been trying to help a customer work through some issues with the SpeechControls. Unfortunately Tom didn't follow up on one of the customer's replies, and so this was posted to the newsgroup!

"I still have no reply from Mr Faber and am wondering if he is a real Microsoft engineer or a spammer trying to sound like one"

:-) It's great to help out customers, and I really enjoy it - but sometimes the jobs we actually get paid for get in the way... this kind of thing reminds me that it's important to follow through if we're going to create the right kind of impression with our customers.

Needless to say, Tom really does exist and is a jolly nice bloke.