Today, as Steve Ballmer earlier today observed, is a bittersweet day.   Today is Bill G's last full time day at Microsoft.  I first visited Microsoft's HQ in Redmond in July 1993.  It was a transformational part of my  career...

These topics are not meant to be trivial.   Volumes could be written about them.  However, ACTION is what is needed.  We can ill afford to waste time trying to get it all correct.  My goals in writing this series would be that...

Parts 3-5 of Why Healthcare is Not Ready for Change are coming this week (June 16th-20th). My plan was to release them last week, but I needed to get some facts stratight so I made the decision to hold off until this week. This is something that is a...

There is a drumbeat of change across the land. Both presidential candidates talk about change, and they are talking about healthcare. Next to the price of gas and food, it is common to hear people talk about the price of healthcare. Like Bob Dylan once...

I have been mulling over my latest Consumer Reports magazine on the topic of healthcare from a variety of angles. It was surprising to see that CR has started its Cover America tour to listen 1 on 1 with people to help diagnose what ails our healthcare...

Last year in late August, Katrina was an impending weather distraction still in the Gulf of Mexico that caused us to cancel a Microsoft team meeting in New Orleans. In addition to getting to know the people on my team better (who all had customers with...

Today Microsoft announced a new strategy to help people communicate more effectively in an age of increasingly complex and overloaded mediated communication vehicles. This was seen as big news to many business leaders and the story appeared prominently...

This past Monday, May 1st, 2006, Microsoft published 2 new sites that are great resource sites for developers and IT Pro's. As I was reviewing my mail and blog (now integrated in one cool interface in my Outlook 2007), I saw Luke's recent post about these...

If you are wondering where I have been spending my time lately, I have two simple answers: 1) Spending time with my predominately healthcare provider and payor customers in TX, OK, LA, and Arkansas (a lot of time South Louisiana to help those businesses...

I just recently returned from vacation (a ski trip to Whistler, Brittish Columbia, Canada) and Microsof't's TechReady conference in Seattle. Of course there are lots of great innovations that are starting to come to market and I could blog on and on about...

Happy Holidays! Since many people are still on vacation this week, it seems easy for a significant story to get lost in the clamor of holiday retail spending and how we are securing Time Square for the 2006 festivities. But there is one that I wanted...