As we move into the Enterprise space with MSCRM, we see more and more requests for "failover" and "clustering support". We have just published some new guides on MSCRM clustering: Here is the link for this great info from the Dynamics team http...

A first look at the new Office Snap-in tool for MSCRM.... http://www.mscrmguy.com/hols/snap/snap.htm

Microsoft CRM 3.0 Learning and Certification 3.0 exams became live at VUE testing centers (yesterday) and all core exam training in eCourse format has been released. 1.) Learning Plans – (both Organizational and Individual plans) a. Visit: http...

Hi all: We have launched "Dynamics Snap" a set of tools that 'snap" into Microsoft Office and will further solidify our messaging that Microsoft Office provides unparalleled value for our customers! Read about it: http://www.microsoft.com...

A few weeks ago I posted an entry with a step-by-step guide for creating a Sharepoint Dashboard report. Well that's pretty cool, but soon after that during a demo a customer asked me" What makes you think that everyone in the organization would want to...

I see too many partners out there punting on the subject of the dreaded BIKE SHOP DATA! Here are some tips to work with the bike data in a demo, and some other general tips. Back up your VPC hard drive file (<filename>.vhd)! That way you...

Microsoft CRM 3.0 is available as a 90-day trial version in each language in which Microsoft CRM is available. Each trial version can be converted to full use by applying a commercial license key in Microsoft CRM License Manager. A re-install is not...

Hi all: Over the next little while I am going to be posting CRM v3 overview PPTs. The first is a description of how email works in V3... Grab the deck here v3 Email Overview

On microsoft.com there are some new “hands-on-labs” that a customer or partner can use to walk through the CRM modules. Apparently they are “step-by-step” and have some great info. The only caveat is right now these are limited to 100 concurrent users...

The downloadable Microsoft CRM SDK has now been updated: version 3.0.3. The MSDN online SDK has been published and will be live soon. The updated download can be found here: http://www.microsoft.com/downloads/details.aspx?familyid=9c178b68-3a06-4898-bc83...

Microsoft CRM Online Demo's Available Infuse your organization with new levels of customer intelligence using Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the...

While the PTS team is here to support our partner channel, there is only so much support we can provide to the large number (and growing!) of MSCRM partners we have. In order to get help when you get the inevitable "I am away from the office" message...

Here is a link to the Client Side SDK HOL which is provided to take our MSCRM partners step-by-step through some topics in the Client Side SDK. Topics include but are not limited to (:)), forms scripting, IFRAMES, application navigation. Client SDK...

Here is an article exploring a custom software solution developed usng the Microsoft platform to one developed using open source tools... "One of the favorite arguments of the Open Source community is that if you use Microsoft technology you are negatively...

Everyone knows that Microsoft is a tools company; we make great tools that enable Microsoft’s partners and customers to implement innovation software solutions. So when Microsoft made a foray into the CRM market with Microsoft CRM 1.0, the product was...