JW on Tech

James Whittaker is a technology executive focused on making the web a better place for users and developers. He is a former Googler, former professor and former startup founder. Follow him on Twitter @docjamesw.

Why I left Google

Why I left Google

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Ok, I relent. Everyone wants to know why I left and answering individually isn’t scaling so here it is, laid out in its long form. Read a little (I get to the punch line in the 3rd paragraph) or read it all. But a warning in advance: there is no drama here, no tell-all, no former colleagues bashed and nothing more than you couldn’t already surmise from what’s happening in the press these days surrounding Google and its attitudes toward user privacy and software developers. This is simply a more personal telling.

It wasn’t an easy decision to leave Google. During my time there I became fairly passionate about the company. I keynoted four Google Developer Day events, two Google Test Automation Conferences and was a prolific contributor to the Google testing blog. Recruiters often asked me to help sell high priority candidates on the company. No one had to ask me twice to promote Google and no one was more surprised than me when I could no longer do so. In fact, my last three months working for Google was a whirlwind of desperation, trying in vain to get my passion back.

The Google I was passionate about was a technology company that empowered its employees to innovate. The Google I left was an advertising company with a single corporate-mandated focus.

Technically I suppose Google has always been an advertising company, but for the better part of the last three years, it didn’t feel like one. Google was an ad company only in the sense that a good TV show is an ad company: having great content attracts advertisers.

Under Eric Schmidt ads were always in the background. Google was run like an innovation factory, empowering employees to be entrepreneurial through founder’s awards, peer bonuses and 20% time. Our advertising revenue gave us the headroom to think, innovate and create. Forums like App Engine, Google Labs and open source served as staging grounds for our inventions. The fact that all this was paid for by a cash machine stuffed full of advertising loot was lost on most of us. Maybe the engineers who actually worked on ads felt it, but the rest of us were convinced that Google was a technology company first and foremost; a company that hired smart people and placed a big bet on their ability to innovate.

From this innovation machine came strategically important products like Gmail and Chrome, products that were the result of entrepreneurship at the lowest levels of the company. Of course, such runaway innovative spirit creates some duds, and Google has had their share of those, but Google has always known how to fail fast and learn from it.

In such an environment you don’t have to be part of some executive’s inner circle to succeed. You don’t have to get lucky and land on a sexy project to have a great career. Anyone with ideas or the skills to contribute could get involved. I had any number of opportunities to leave Google during this period, but it was hard to imagine a better place to work.

But that was then, as the saying goes, and this is now.

It turns out that there was one place where the Google innovation machine faltered and that one place mattered a lot: competing with Facebook. Informal efforts produced a couple of antisocial dogs in Wave and Buzz. Orkut never caught on outside Brazil. Like the proverbial hare confident enough in its lead to risk a brief nap, Google awoke from its social dreaming to find its front runner status in ads threatened.

Google could still put ads in front of more people than Facebook, but Facebook knows so much more about those people. Advertisers and publishers cherish this kind of personal information, so much so that they are willing to put the Facebook brand before their own. Exhibit A: www.facebook.com/nike, a company with the power and clout of Nike putting their own brand after Facebook’s? No company has ever done that for Google and Google took it personally.

Larry Page himself assumed command to right this wrong. Social became state-owned, a corporate mandate called Google+. It was an ominous name invoking the feeling that Google alone wasn’t enough. Search had to be social. Android had to be social. You Tube, once joyous in their independence, had to be … well, you get the point. Even worse was that innovation had to be social. Ideas that failed to put Google+ at the center of the universe were a distraction.

Suddenly, 20% meant half-assed. Google Labs was shut down. App Engine fees were raised. APIs that had been free for years were deprecated or provided for a fee. As the trappings of entrepreneurship were dismantled, derisive talk of the “old Google” and its feeble attempts at competing with Facebook surfaced to justify a “new Google” that promised “more wood behind fewer arrows.”

The days of old Google hiring smart people and empowering them to invent the future was gone. The new Google knew beyond doubt what the future should look like. Employees had gotten it wrong and corporate intervention would set it right again.

Officially, Google declared that “sharing is broken on the web” and nothing but the full force of our collective minds around Google+ could fix it. You have to admire a company willing to sacrifice sacred cows and rally its talent behind a threat to its business. Had Google been right, the effort would have been heroic and clearly many of us wanted to be part of that outcome. I bought into it. I worked on Google+ as a development director and shipped a bunch of code. But the world never changed; sharing never changed. It’s arguable that we made Facebook better, but all I had to show for it was higher review scores.

As it turned out, sharing was not broken. Sharing was working fine and dandy, Google just wasn’t part of it. People were sharing all around us and seemed quite happy. A user exodus from Facebook never materialized. I couldn’t even get my own teenage daughter to look at Google+ twice, “social isn’t a product,” she told me after I gave her a demo, “social is people and the people are on Facebook.” Google was the rich kid who, after having discovered he wasn’t invited to the party, built his own party in retaliation. The fact that no one came to Google’s party became the elephant in the room.

Google+ and me, we were simply never meant to be. Truth is I’ve never been much on advertising. I don’t click on ads. When Gmail displays ads based on things I type into my email message it creeps me out. I don’t want my search results to contain the rants of Google+ posters (or Facebook’s or Twitter’s for that matter). When I search for “London pub walks” I want better than the sponsored suggestion to “Buy a London pub walk at Wal-Mart.”  

The old Google made a fortune on ads because they had good content. It was like TV used to be: make the best show and you get the most ad revenue from commercials. The new Google seems more focused on the commercials themselves.

Perhaps Google is right. Perhaps the future lies in learning as much about people’s personal lives as possible. Perhaps Google is a better judge of when I should call my mom and that my life would be better if I shopped that Nordstrom sale. Perhaps if they nag me enough about all that open time on my calendar I’ll work out more often. Perhaps if they offer an ad for a divorce lawyer because I am writing an email about my 14 year old son breaking up with his girlfriend I’ll appreciate that ad enough to end my own marriage. Or perhaps I’ll figure all this stuff out on my own.

The old Google was a great place to work. The new one?

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  • Insightful as always! - Thanks for sharing.

    About your recent tweet, Google removed your farewell post the very next day you announced your joining with the MSFT. GoogleTesting blog could have shown some grace, but they didn't.

  • A work environment that lets the creative juices to flow is the place where one has a sense of belonging.  Once that sense of belonging goes, the work environment becomes what you just described in the last half of your saga!

  • The way Google behaves with respect to support, it behaves very much like an ad company. Just putting out stuff that are experiments of innovation, and then that's it. Nothing else. For the average consumer, using google bears risk in that if you have a problem with the underlying system, you have to in most cases rely on the online support systems and forums. Rarely will a google employee intervene when it's actually required in those rare circumstances. It certainly lets the consumer feel worthless except for the data they're pumping into Google. Users are looked upon as feeding machines, much like people, enslaved in the matrix, served a very simple and sterile purpose.

    So, google has never really demonstrated to me that it's committed to quality of service, rather, trying to avoid that overhead by creating automated systems to support millions of users. Perhaps now we're seeing google for what it's masters run it for. An advertising machine, the strategic positioning of innovation and entrepreneurship is a facade in so far as being a market disruptor and not a genuine line of revenue.

  • If "big corporateness" is essentially the reason you left Google, then it might have been a better idea to have joined a startup or mid-sized company.

    If you just want a well-funded canteen and corporate campus, then by all means enjoy Microsoft. Or try IBM - from experience a few years back they were pretty good in the area I was in.

  • This honesty you write about was a huge part of your creative life.....it has to be a real bummer to see your dream die, in the clutches of greed!

  • If your issue with Google was Really the lack of innovation from bottom-up, it doesn't make sense why you would join Microsoft.

  • Awesome post. Some home truths here google should not ignore. Not sure why you'd go to Microsoft though? Especially give your passions. Worth another post?

  • Really, who cares about you pal. Besides, time will prove you wrong, wait and you´ll see

  • I never read whole long blog posts. -never- This I did, because it's affects me. The change in Google affects me - a measly SharePoint architect in Sweden - but it does. I remember the first time I saw Google. I remember how I was rooting for them, and I don't remember what I left behind. Gmail, still use it but I'm afraid of it now. Perhaps my Hotmail deserves more attention... I dunno.

    But what a ride, huh? What a ride.....

  • Nice post James. I don't find much happening in Google+ as per my socials. I visit Facebook once a day to give my buddies birthday wishes and get an overview of what is happening in my Social World. I guess time would tell how much competition Google+ would give Facebook.

    Goodluck in Microsoft.

  • OK, so you lost faith in a company that you had invested years of your time into - complaining that they stopped innovating and engineering to your liking - only to go and work for Microsoft?

    Pot calling the Kettle black much? This is an obvious PR stunt.

  • You could have borrowed from Greg Smith of Goldman Sachs! Good luck!

  • This exact thing happened to me in the software company where I worked. These two sentences said it all: "The Google I was passionate about was a technology company that empowered its employees to innovate. The Google I left was an advertising company with a single corporate-mandated focus." Thank you for being so candid. It's comforting in some way to learn that this happens to others, sad as it is.    

  • Well... I don't know what to say... I really enjoy reading your post, but at the end it makes no sense to me that you are moving to MS now, I'm totally lost on that one...

    It's like saying "Ok, this priest is not good at preaching, I'll better become satanist...", well, it sounds something like that for me... Sorry for the religious comment, but that is what I fell...

    I would rather prefer 100 times more to see you on a new startup, rather to see you on the "innovation graveyard" as someone said.

    Good luck after all, you really deserve it... :-)

  • Wow, it's my first time seeing somebody saying that I wanted to work in a better place rather as Google. Well, Thank you for writing without a sauce. I wish you a great success to you future endeavours.

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