JW on Tech

James Whittaker is a technology executive focused on making the web a better place for users and developers. He is a former Googler, former professor and former startup founder. Follow him on Twitter @docjamesw.

Why I left Google

Why I left Google

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Ok, I relent. Everyone wants to know why I left and answering individually isn’t scaling so here it is, laid out in its long form. Read a little (I get to the punch line in the 3rd paragraph) or read it all. But a warning in advance: there is no drama here, no tell-all, no former colleagues bashed and nothing more than you couldn’t already surmise from what’s happening in the press these days surrounding Google and its attitudes toward user privacy and software developers. This is simply a more personal telling.

It wasn’t an easy decision to leave Google. During my time there I became fairly passionate about the company. I keynoted four Google Developer Day events, two Google Test Automation Conferences and was a prolific contributor to the Google testing blog. Recruiters often asked me to help sell high priority candidates on the company. No one had to ask me twice to promote Google and no one was more surprised than me when I could no longer do so. In fact, my last three months working for Google was a whirlwind of desperation, trying in vain to get my passion back.

The Google I was passionate about was a technology company that empowered its employees to innovate. The Google I left was an advertising company with a single corporate-mandated focus.

Technically I suppose Google has always been an advertising company, but for the better part of the last three years, it didn’t feel like one. Google was an ad company only in the sense that a good TV show is an ad company: having great content attracts advertisers.

Under Eric Schmidt ads were always in the background. Google was run like an innovation factory, empowering employees to be entrepreneurial through founder’s awards, peer bonuses and 20% time. Our advertising revenue gave us the headroom to think, innovate and create. Forums like App Engine, Google Labs and open source served as staging grounds for our inventions. The fact that all this was paid for by a cash machine stuffed full of advertising loot was lost on most of us. Maybe the engineers who actually worked on ads felt it, but the rest of us were convinced that Google was a technology company first and foremost; a company that hired smart people and placed a big bet on their ability to innovate.

From this innovation machine came strategically important products like Gmail and Chrome, products that were the result of entrepreneurship at the lowest levels of the company. Of course, such runaway innovative spirit creates some duds, and Google has had their share of those, but Google has always known how to fail fast and learn from it.

In such an environment you don’t have to be part of some executive’s inner circle to succeed. You don’t have to get lucky and land on a sexy project to have a great career. Anyone with ideas or the skills to contribute could get involved. I had any number of opportunities to leave Google during this period, but it was hard to imagine a better place to work.

But that was then, as the saying goes, and this is now.

It turns out that there was one place where the Google innovation machine faltered and that one place mattered a lot: competing with Facebook. Informal efforts produced a couple of antisocial dogs in Wave and Buzz. Orkut never caught on outside Brazil. Like the proverbial hare confident enough in its lead to risk a brief nap, Google awoke from its social dreaming to find its front runner status in ads threatened.

Google could still put ads in front of more people than Facebook, but Facebook knows so much more about those people. Advertisers and publishers cherish this kind of personal information, so much so that they are willing to put the Facebook brand before their own. Exhibit A: www.facebook.com/nike, a company with the power and clout of Nike putting their own brand after Facebook’s? No company has ever done that for Google and Google took it personally.

Larry Page himself assumed command to right this wrong. Social became state-owned, a corporate mandate called Google+. It was an ominous name invoking the feeling that Google alone wasn’t enough. Search had to be social. Android had to be social. You Tube, once joyous in their independence, had to be … well, you get the point. Even worse was that innovation had to be social. Ideas that failed to put Google+ at the center of the universe were a distraction.

Suddenly, 20% meant half-assed. Google Labs was shut down. App Engine fees were raised. APIs that had been free for years were deprecated or provided for a fee. As the trappings of entrepreneurship were dismantled, derisive talk of the “old Google” and its feeble attempts at competing with Facebook surfaced to justify a “new Google” that promised “more wood behind fewer arrows.”

The days of old Google hiring smart people and empowering them to invent the future was gone. The new Google knew beyond doubt what the future should look like. Employees had gotten it wrong and corporate intervention would set it right again.

Officially, Google declared that “sharing is broken on the web” and nothing but the full force of our collective minds around Google+ could fix it. You have to admire a company willing to sacrifice sacred cows and rally its talent behind a threat to its business. Had Google been right, the effort would have been heroic and clearly many of us wanted to be part of that outcome. I bought into it. I worked on Google+ as a development director and shipped a bunch of code. But the world never changed; sharing never changed. It’s arguable that we made Facebook better, but all I had to show for it was higher review scores.

As it turned out, sharing was not broken. Sharing was working fine and dandy, Google just wasn’t part of it. People were sharing all around us and seemed quite happy. A user exodus from Facebook never materialized. I couldn’t even get my own teenage daughter to look at Google+ twice, “social isn’t a product,” she told me after I gave her a demo, “social is people and the people are on Facebook.” Google was the rich kid who, after having discovered he wasn’t invited to the party, built his own party in retaliation. The fact that no one came to Google’s party became the elephant in the room.

Google+ and me, we were simply never meant to be. Truth is I’ve never been much on advertising. I don’t click on ads. When Gmail displays ads based on things I type into my email message it creeps me out. I don’t want my search results to contain the rants of Google+ posters (or Facebook’s or Twitter’s for that matter). When I search for “London pub walks” I want better than the sponsored suggestion to “Buy a London pub walk at Wal-Mart.”  

The old Google made a fortune on ads because they had good content. It was like TV used to be: make the best show and you get the most ad revenue from commercials. The new Google seems more focused on the commercials themselves.

Perhaps Google is right. Perhaps the future lies in learning as much about people’s personal lives as possible. Perhaps Google is a better judge of when I should call my mom and that my life would be better if I shopped that Nordstrom sale. Perhaps if they nag me enough about all that open time on my calendar I’ll work out more often. Perhaps if they offer an ad for a divorce lawyer because I am writing an email about my 14 year old son breaking up with his girlfriend I’ll appreciate that ad enough to end my own marriage. Or perhaps I’ll figure all this stuff out on my own.

The old Google was a great place to work. The new one?

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  • Please add 8 and 6 and type the answer here:
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  • Fascinating and sad.  I remember when Google wasn't evil.

  • Google give their products for free. so why complaining that they earn money from Ads.

  • Give a true feeling about the author and a lot of courage to write it.

    3 cheers

  • You are right, I was with Google for 8 years, the first five years was the best

    in my professional carrier but the last three was the worst. More than anything else its just hurts, when we get attached to the company. But you are not the only one, I have seen so many good people just left, because they couldn't able to tolerate it anymore.  

  • Hmmm.  Given that Facebook has already declared themselves evil -- and sooner or later WILL be supplanted because of that -- and the Google decided to destroy themselves chasing Facebook -- and that Microsoft decided to destroy themselves long ago when they became a convicted monopolist ---

    --- I think there's what we call an "opening".  Someone's going to take it, and given the corporate record, I bet it will be a well-funded not-for-profit.

  • Spot on.

  • Very insightful. Wish you all the best in your career post Google.

  • Wow, it's kind of cool that the view of Google of an 'insider' is pretty much the same view and outsider has. Yes, Google turns out to be just as evil as all the rest of the greedy corps. The 'free software' was a great hook, and it worked for awhile. They should stick with that model but make better stuff. After all, Google Chrome? Innovative? Gmail? Google+? Is this the best that thousands of the 'smartest' could come up with? I do like Android though, and don't see where it has become obligatorially social as of yet.

  • do you think there are going to be companies that focus on innovation and the employees can be still part of it - which are those ?

  • Google+ didn't take off because of the age restriction. If your teenagers followed the rules, they wouldn't even be allowed to have Google+ accounts. As a college student, a chunk of who's friends cannot join Google+, I remain firmly convinced that this is a major contributor to G+'s failure.

  • Nothing succeeds than success, you realised this only when you failed. :-). Every one out there works for ROI. Google/Microsoft or *****. If you are truly honest, start something yourself.

  • Facebook, google are both provide over value products( & this must be the understatement of the century)!! Remember the real estate market and how the financial institutions tried to milk every possible dollar out of it through fake financial products?

  • I was wondering what happened. The difference was so night & day. First the translation API goes away, then Google+ starts getting rammed down my throat at every turn and the last straw was a truly rigid and clueless all-in-one policy that hit me simultaneously on my phone, my browser and my youtube channel. It's ridiculous. I haven't updated my Android software or apps in months because I refuse to say "Yes" to (apparently) everything Google does (or might do). I've never felt such a "boot on my throat" from any company... odd that it should come from a company that I trusted nearly implicitly for years. I worked for Intel in the early years managing various product lines as each had its day in the sunshine: print-servers, routers, hubs, switches, NICs & such. It took years for Intel to transition from a company of bright people who were turned on by innovation to a company of serious people focused on buying or destroying anyone who competed. Watching it happen to Google in such a short period of time was startling. I literally found this post while searching to find out what happened... not because I'd heard that anything had happened, but simply because it was so blatantly obvious that I felt compelled to find out if something had indeed happened, or if something had been happening and I simply just pulled my head out and made the realization, or if I was imagining things and becoming old & rigid. Thanks for helping confirm that I'm not imagining things or losing touch. What a sad turn of events.

    But it's no matter really, no company is too big to fail and no one company is necessary for life to continue. FWIW, I've made some changes in the last week. I now use Bing in my browser bar for searching. I've stopped posting Youtube videos and contemplating a Vimeo commercial account, and for about the last two weeks I've been trying to convince myself that it's worth buying out the remainder of my phone service plan to ditch my Android and go back to Windows Phone (I had a Windows 7 phone, but went Android because I got tired of "Zune-in-my-face" ... AKA... not being able to just drag & drop files to & from it as one should reasonably expect to do)

    Well, thanks for what Google once was. I enjoyed the ride while it lasted.

    Thanks for being an honest passionate technologist. People like you and Eric Schmidt create the world. People like Larry Page quite simply ...don't.

  • Great article, I appreciate honesty and irony. All the best!

  • James, a great fan of your here.  Those books on breaking software were awesome.

    However, I doubt that Microsoft is right place apart from you can get a lotta money :-)

    Oh I even doubt that, there are other companies who pay way more... :-)

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