JW on Tech

James Whittaker is a technology executive focused on making the web a better place for users and developers. He is a former Googler, former professor and former startup founder. Follow him on Twitter @docjamesw.

Why I left Google

Why I left Google

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Ok, I relent. Everyone wants to know why I left and answering individually isn’t scaling so here it is, laid out in its long form. Read a little (I get to the punch line in the 3rd paragraph) or read it all. But a warning in advance: there is no drama here, no tell-all, no former colleagues bashed and nothing more than you couldn’t already surmise from what’s happening in the press these days surrounding Google and its attitudes toward user privacy and software developers. This is simply a more personal telling.

It wasn’t an easy decision to leave Google. During my time there I became fairly passionate about the company. I keynoted four Google Developer Day events, two Google Test Automation Conferences and was a prolific contributor to the Google testing blog. Recruiters often asked me to help sell high priority candidates on the company. No one had to ask me twice to promote Google and no one was more surprised than me when I could no longer do so. In fact, my last three months working for Google was a whirlwind of desperation, trying in vain to get my passion back.

The Google I was passionate about was a technology company that empowered its employees to innovate. The Google I left was an advertising company with a single corporate-mandated focus.

Technically I suppose Google has always been an advertising company, but for the better part of the last three years, it didn’t feel like one. Google was an ad company only in the sense that a good TV show is an ad company: having great content attracts advertisers.

Under Eric Schmidt ads were always in the background. Google was run like an innovation factory, empowering employees to be entrepreneurial through founder’s awards, peer bonuses and 20% time. Our advertising revenue gave us the headroom to think, innovate and create. Forums like App Engine, Google Labs and open source served as staging grounds for our inventions. The fact that all this was paid for by a cash machine stuffed full of advertising loot was lost on most of us. Maybe the engineers who actually worked on ads felt it, but the rest of us were convinced that Google was a technology company first and foremost; a company that hired smart people and placed a big bet on their ability to innovate.

From this innovation machine came strategically important products like Gmail and Chrome, products that were the result of entrepreneurship at the lowest levels of the company. Of course, such runaway innovative spirit creates some duds, and Google has had their share of those, but Google has always known how to fail fast and learn from it.

In such an environment you don’t have to be part of some executive’s inner circle to succeed. You don’t have to get lucky and land on a sexy project to have a great career. Anyone with ideas or the skills to contribute could get involved. I had any number of opportunities to leave Google during this period, but it was hard to imagine a better place to work.

But that was then, as the saying goes, and this is now.

It turns out that there was one place where the Google innovation machine faltered and that one place mattered a lot: competing with Facebook. Informal efforts produced a couple of antisocial dogs in Wave and Buzz. Orkut never caught on outside Brazil. Like the proverbial hare confident enough in its lead to risk a brief nap, Google awoke from its social dreaming to find its front runner status in ads threatened.

Google could still put ads in front of more people than Facebook, but Facebook knows so much more about those people. Advertisers and publishers cherish this kind of personal information, so much so that they are willing to put the Facebook brand before their own. Exhibit A: www.facebook.com/nike, a company with the power and clout of Nike putting their own brand after Facebook’s? No company has ever done that for Google and Google took it personally.

Larry Page himself assumed command to right this wrong. Social became state-owned, a corporate mandate called Google+. It was an ominous name invoking the feeling that Google alone wasn’t enough. Search had to be social. Android had to be social. You Tube, once joyous in their independence, had to be … well, you get the point. Even worse was that innovation had to be social. Ideas that failed to put Google+ at the center of the universe were a distraction.

Suddenly, 20% meant half-assed. Google Labs was shut down. App Engine fees were raised. APIs that had been free for years were deprecated or provided for a fee. As the trappings of entrepreneurship were dismantled, derisive talk of the “old Google” and its feeble attempts at competing with Facebook surfaced to justify a “new Google” that promised “more wood behind fewer arrows.”

The days of old Google hiring smart people and empowering them to invent the future was gone. The new Google knew beyond doubt what the future should look like. Employees had gotten it wrong and corporate intervention would set it right again.

Officially, Google declared that “sharing is broken on the web” and nothing but the full force of our collective minds around Google+ could fix it. You have to admire a company willing to sacrifice sacred cows and rally its talent behind a threat to its business. Had Google been right, the effort would have been heroic and clearly many of us wanted to be part of that outcome. I bought into it. I worked on Google+ as a development director and shipped a bunch of code. But the world never changed; sharing never changed. It’s arguable that we made Facebook better, but all I had to show for it was higher review scores.

As it turned out, sharing was not broken. Sharing was working fine and dandy, Google just wasn’t part of it. People were sharing all around us and seemed quite happy. A user exodus from Facebook never materialized. I couldn’t even get my own teenage daughter to look at Google+ twice, “social isn’t a product,” she told me after I gave her a demo, “social is people and the people are on Facebook.” Google was the rich kid who, after having discovered he wasn’t invited to the party, built his own party in retaliation. The fact that no one came to Google’s party became the elephant in the room.

Google+ and me, we were simply never meant to be. Truth is I’ve never been much on advertising. I don’t click on ads. When Gmail displays ads based on things I type into my email message it creeps me out. I don’t want my search results to contain the rants of Google+ posters (or Facebook’s or Twitter’s for that matter). When I search for “London pub walks” I want better than the sponsored suggestion to “Buy a London pub walk at Wal-Mart.”  

The old Google made a fortune on ads because they had good content. It was like TV used to be: make the best show and you get the most ad revenue from commercials. The new Google seems more focused on the commercials themselves.

Perhaps Google is right. Perhaps the future lies in learning as much about people’s personal lives as possible. Perhaps Google is a better judge of when I should call my mom and that my life would be better if I shopped that Nordstrom sale. Perhaps if they nag me enough about all that open time on my calendar I’ll work out more often. Perhaps if they offer an ad for a divorce lawyer because I am writing an email about my 14 year old son breaking up with his girlfriend I’ll appreciate that ad enough to end my own marriage. Or perhaps I’ll figure all this stuff out on my own.

The old Google was a great place to work. The new one?

-1

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  • Please add 3 and 1 and type the answer here:
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  • I love the '-1' at the end and totally agree with you on where Google went wrong with customized social advertising.

  • Thank you so much for sharing. Tell your daughter that I'm going to use “social isn’t a product, social is people and the people are on Facebook." in the future..

  • We appreciate your honesty and insight. I take your joining of Microsoft as a sign that MS are going in a better direction than Google.

    Cheers

  • Thanks for this. I love many of the things Google has done. Summer of code, WebM, Google Earth, free web fonts, etc.

    I really was disappointed with Google+. I waited for an invite, and when I finally got one, I started to use it. Then the google main search page started to include google+ notifications, and the JS crashed my browser. Repeatedly. I had to clear my cache and delete my cookies just so google wouln't know it was me and crash search with a notification. They fixed that issue quickly but I did not understand why they would risk their flagship product (search) to promote google plus. The search page really should be a simple form.

    And google plus not allowing aliases? Do I want a company that is tracking everything I do centrally to have my real name with that tracking? No. Hence I do not use google+ anymore, and am switching to a different search engine and doing as little as I can with google.

    I really don't like to dislike google because of all they have done that was cool, it is really sad for me to see this happening.

  • I appreciate your view,as I'm sorta new to the internet,since August 2011 and I'm partial to Google+ personally.Thanks for sharing your side.

  • Isn't it inevitable that Google will end up like Microsoft. A brain-dead dinosaur employing sycophantic middle class bores, who are simply working towards a safe haven of retirement. In the end Google will be passed by. It's not a design-led innovator like Apple: it's a boring, grey utilitarian, Soviet-like beast. Google Apps are cheap - but very nasty - Gmail is a terrible UI - and great designers will never work for this anti-design/pro-algorithms empire.

  • dude i really appreciate you putting this up

    i can relate to it in so many  ways although i never worked for Google

  • How much did Microsoft pay you to write this? All Microsoft does these days is bash other companies publicly. Also, they just copy search results. I guess it makes sense since they hire people like you who have no passion and are just in it for the money, so you do whatever you are told.

    Microsoft makes me sick.

  • Interesting that there's no share to Google+ link on your post. :-)

    Thanks for the good article

  • Thanks for sharing this, James! Is this what all of Silicon Valley has become?

  • The saddest thing about your post is that you wrote;

    "In such an environment you don’t have to be part of some executive’s inner circle to succeed"

    Welcome to Microsoft.

  • Brilliant post - made me smile in a few places. And to those questioning Microsoft - you clearly havent seen Windows 8.....

  • James

    Sorry to hear your bubble was burst. Google is a public company, it exists to make money for its investors. And its transition from youth to adulthood was totally predictable. More power to Larry's attempt to put more wood behind fewer arrows. Apple has done quite well doing exactly that.

    Good luck at MSFT.

    Jeff

  • I've finally managed to reconnect with my group of friends (that originated on Usenet) using Google+, because unlike FaceBook or LiveJournal, it doesn't suck.

    If Google+ gets shut down after a few years (Wave, I'm looking at you..)  because it's unsuccessful, that will probably be the last straw for me ever using a Google product again.

  • A real man sharing its birth and death at Google..I know how painful it would have been to go back at start and come to reality.

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