http://blogs.msdn.com/b/kaevans/archive/2004/07/25/196398.aspxI can easily list 15 things I love about DirecTV, one of which includes the customer service experience from DirecTV. I had a problem where ESPN intermittently would lose signal (why the hell did it have to happen to the one channel I actually watch?en-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)http://blogs.msdn.com/b/kaevans/archive/2004/07/25/196398.aspx#197066Mon, 26 Jul 2004 17:01:00 GMT91d46819-8472-40ad-a661-2c78acb4018c:197066Phil RenoufThey're more ready than you might think. They see whats coming and are making plans for it and trying to shape it to be beneficial to them. Most of those companies are investing in VOIP technology and investing a long time to figure out how and where to use it. <br> <br>One thing that they are having a tough time with is speed to market. The telcos have become so huge and their infrastructure is depended on for so many critical things (911) that they have complex change management procedures and are typically slow to adopt any new technology until someone else has ironed out the bugs. I'm willing to bet that some new up and coming company will figure out a model for VOIP and some other new ways to make a home phone marketable to people again then will get bought out by a telco. <br> <br>Phil<div style="clear:both;"></div><img src="http://blogs.msdn.com/aggbug.aspx?PostID=197066" width="1" height="1">