As a program manager, I know communication is key and email has taken on a life of its own as the tool. However, we have all been in those phone conversations where statements are lost in translation and recently, as my team and I sat huddled around a...

I read the book " Blink" by Malcolm Gladwell this weekend and just loved it! It was really easy to read and I really enjoyed it. I was also eager to apply it to my work when I design UX in my role as a PM. 1) The right and wrong way to ask people what...