In my 7 years at Microsoft, I've designed and built hundreds of features and many of these directly show up in the end user experience (also called UX). And this got me thinking - is there a "how to" on designing a great, not just good, user experience...

I got up this morning determined to get back to my exercise routine. Now I am someone who gets bored easily (as dear hubby will readily attest) and I need variety. So I turned to Netflix to rent out exercise videos. I loved Netflix's Instant Access as...