Had my first Apple Store experience on Friday. Ms. Simon's iBook was having issues , so we took it in. Our genius, Rob, didn't even make a snide reference to the assorted logowear I had on. Not a flicker from the, “No, we don't have AppleCare on it”, a few jokes from Rob (genius), happy happy. Painless experience  overall, with a flat repair rate, “Yes, that includes the replacement parts, and for both repairs”. Overall, I'm quite happy with my first Apple Store experience, as opposed to others'. Recommended -- go get yourself a nice shiny machine.
TTFN - Kent
 In a “Think Different” way, I had never heard of a PC having this problem. The backlight (and therefore the screen) would only work when the lid was <30 degrees open. Making it very difficult to type and see what you're typing at the same time. Also, the CD wasn't working.
 “Here's your support number. You can check out the status anytime on the website. We'll probably call you every few days to let you know how it's going as well.”