Microsoft Licensing Academy Blog for Technology Partners - Canada

Stay up to date on the latest classroom and online training offerings from the Microsoft Partner Network for technology partners.

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Forefront Endpoint Protection (FEP): what changed


    Forefront Client Security (FCS) was replaced by Forefront Endpoint Security in January 2011. While this might just sound like a rebranding exercise, it’s actually a lot more, both from a product functionality and a licensing standpoint.

    SCCM to centrally manage your systems…. and Forefront.

    One of main differentiator between FCS and FEP is around managing Forefront client agents.

    FCS had its own separate Management console, that was in fact a separate SKU all together that had to be purchased on top and above the client subscription. It was a stand-along piece that used an instance of MOM 2005 (Microsoft Operations Manager) underneath the covers to provide monitoring and reporting. That instance of MOM 2005 could not be used for anything else and actually required SQL 2005 specifically.

    FEP management is now integrated into SCCM. This is particularly interesting because our customers now have a single solution to manage all key aspects of a secure desktop: patch management, software deployment, compliance management, antivirus, firewall, inventory, etc. In addition, FEP inherits all of the functionality of SCCM (ex. wake up on LAN, over Internet management, delegated administration, branch scenarios support).  FEP management is fully handled via SCCM console which also offers an additional node for anti-virus management.

    To more secure clients

    The Anti-Virus component of FEP is also more advanced and is based on the Microsoft Security Essentials, providing better support for rootkit detection, host intrusion prevention, and cloud based threat analysis.

    Conceptually the services offered by FEP are the same as FCS; while the old console did not offer client deployment functionalities, SCCM now allows to deploy your agents remotely, facilitating Forefront implementation in the environment.

    Licensing requirements

    Now the licensing stuff… As I mentioned, things have changed: in order to be able to centrally manage your FEP clients, you need SCCM Server… and a SCCM CAL per client being managed. This is good news for customers that are already using this technology (and those who bought the CoreCAL Suite which includes SCCM), but not so good for the others, who will need in fact to implement a SCCM Solution in order to remotely manage their FEP clients.

    But this can also be a great opportunity to get the conversation started on our System Center suite of products. Lots of customers out there still aren’t using any type of management strategy; you can now also drive the System Center discussion through the Forefront protection features. SCCM is just one of the 5 components of the System Center Suite of products; positioning  SCCM is a foot in the door to talk about Operations Manager, Data Protection Manager (another component that can help secure clients), Virtual Machine Manager and Service Manager.

    That being said, the Forefront Clients can run without the SCCM management component but the client will not be managed, i.e. the customer will have no ability for monitoring.

    Additional resources

    I would suggest listening to this Gartner webcast on the convergence of desktop management and security. The decision to integrate AV into SCCM is not primarily based on technical reasons, but mainly to align with the current trends in the industry. I am sure that once those trends are understood, articulating the value of SCCM + FEP will be easier for our partners.

    - Forefront Endpoint Protection – Main product page
    - Pricing and Licensing.

    May the Force of Licensing be with You,

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Open Value Level C


    The new Open Value price discount (affectionately known as OV 250) is finally available in Canada!

    OV Level C launched April 1st and, because it is not a new Volume Licensing program, you can find it on the Open Value and Open Value Subscription price lists (just filter for "C" under the “Level” category).

    This discount level is available to customers with a minimum of 250 desktops and will be sold in Canada exclusively through our Ultimate VAR and LAR resellers.

    Understanding Open Value CompanyWide is key to understanding the new price discount. Customers are required to standardize across all eligible desktops on at least one of the three Components or Enterprise products (see below) in order to qualify for the price level.

    Once the minimum requirements is met (250 desktops and CompanyWide) end customers will receive Level C pricing on not only Enterprise products but they will also save on Additional (other than the components below) software.


    Targeting the right customer

    Minimum requirements aside, you will have to take a few more points into consideration before helping your customers settle on the right Volume License (VL) program:

    1) Geographic Territory

    Based on the Microsoft Open Affiliate Participation, every Open VL Program (Business, Value, & Subscription) is restricted to price sharing within a particular geographic region. This simply means that companies in North America (defined by the program as Canada and the US) cannot share their price discount (including OV Level C) with affiliates outside of their territory (i.e. Europe, Asia, etc.). Organizations that require Global coverage will have to consider the Enterprise Agreement.

    2) Amendments

    Open Value is a simple standardized agreement and it does not allow for changes to the Terms and Conditions. That said, as organizations grow/progress, they may need to make changes to their agreement terms to accommodate their business requirements, only an EA Program allows for the possibility of an agreement review.

    3) Software Investment

    If you are working with customers who have investments in Software Assurance for their desktops (CompanyWide Components: Office, Windows, or the core CAL), and they are looking to avoid having to pay for overlapping Software Assurance coverage for those purchases, an Enterprise Agreement would be a good choice. Microsoft incorporates consolidation as necessary into Enterprise Agreements.

    That said, Open Value Subscription offers customers the opportunity for significant savings through the Up-to-Date Discount. Customers with qualifying software licenses can receive a 50% discount on their first year payments.

    Overall, Open Value Level C is a great offering for companies and Ultimate VAR resellers. The discount enables Ultimate VARs to sell technology solutions to their customers with comparable pricing to Enterprise Agreement Level A. In addition, advantages of the Price Level go beyond just the cost of software as customers will also be entitled to an array of Software Assurance benefits, again, similar to those offered through the Enterprise Agreement Program.

    Happy Selling.

    Krzysztof Sokolowski

    Partner Licensing Manager

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Windows XP Downgrade rights: a clarification


    Recently, I delivered a LiveMeeting on Windows 7 downgrade rights and legalization. The subsequent discussions with partners who attended the LiveMeeting led me to put together a few notes on this topic.

    As you most likely know, the downgrade rights to Windows XP were extended in last July 2010; Microsoft initially limited the downgrade rights to coincide with the release of Windows 7 SP1, or 18 months after General Availability. Customers can now leverage the downgrade rights for the entire life cycle of Windows 7.

    OEM versions of Windows 7 Professional may be downgraded to either Windows Vista Business or Windows XP Professional. Similar end user downgrade rights (to XP Professional) are provided for the following Windows operating systems pre-installed on a new PC (OEM versions):

    • Windows 7 Ultimate Edition
    • Windows Vista Business Edition
    • Windows Vista Ultimate Edition

    I also got a question around the downgrade process. We strongly suggest that your customer works with the computer manufacturer that they procured their systems from, to re-image with the desired OS (Win XP Pro for instance). This process can be tedious and your system builder would know best how to proceed with this operation.

    Regarding sourcing the media
    The downgrade media can be associated with any prior legally licensed version from the OEM system builder or retail channels. Additionally, an end user, who is licensed separately through Microsoft Volume Licensing programs, may provide their Volume Licensing media and key to their system builder to use to facilitate the downgrade of their systems.

    Regarding activation keys
    Once Windows Vista Business, Windows Vista Ultimate, or Windows XP Professional is installed, the PC will prompt for a Windows Vista Business, Windows Vista Ultimate, or Windows XP Professional product key in order to activate the software. The product key associated with the original Windows software should be used for activation. If the Windows Vista Business, Windows Vista Ultimate, or Windows XP Professional product key has been previously activated, which is likely if the media came from a prior legally licensed version that has been activated in the past, the software may be unable to activate over the Internet. When this happens, the appropriate local Activation Support phone number will be displayed, and the person performing the downgrade will need to call the Activation Support Line and explain the circumstances to a customer service representative.

    Once it is determined that the end user has a valid Windows 7 Professional, Windows 7 Ultimate, Windows Vista Business, or Windows Vista Ultimate license, the customer service representative will provide a single-use activation code that can be used to activate Windows.

    Note: Additionally an end user who is licensed separately through Microsoft Volume Licensing programs, may provide their Volume Licensing media and key to their System Builder to facilitate the downgrade of their systems. If your customer already owns perpetual licenses of Windows XP Professional bought under a previous Volume Licensing program, they can use that product key to activate their downgraded systems too (as long as the product edition matches, XP Professional in this example).

    Additional resources:


    One of the key take-away’s of the LiveMeeting was the importance of selling the right edition of Windows 7 OEM in order to cover any future upgrade that the customer would want to do. The “Professional” edition of windows 7 should ALWAYS be your recommendation. Windows 7 Home Premium OEM for instance will NOT allow the customer to purchase an upgrade license as part of a Volume Licensing program in the future. If they wish to upgrade from Home Premium, they will then have to re-purchase the full license again (through FPP for instance) and then attach SA within 90 days. Much more cumbersome, expensive and less practical. Remember: the OS license under Volume Licensing is an UPGRADE only. You MUST have an underlying license in order to purchase an Upgrade license through Volume Licensing.

    I hope this helps clarifying this topic.

    May the Force of Licensing be with You,

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Reimaging Rights & Downgrade Rights: Kill two birds with one...concept?


    In all honesty, Reimaging Rights and Downgrade Rights are two separate concepts with unique elements. That said, the one aspect that ties the two together is the fact that they both grant end customers the ability to replace an existing software installation with... something else.

    Here’s my longwinded attempt at defining and differentiating between the two options:

    Reimaging Rights:

    1) This concept is a license grant available to Volume License Customers.

    2) The grant allows end customers to replace an existing software installation (Retail or OEM) using Volume Licensing media.

    3) Reimaging is only permitted if the copy of the Volume License media is identical to that of the original software installation (FPP or OEM license). This is key as customers are only permitted to reimage a license, using VL media, “if they are the same product and version, contain the same components, and are in the same language” (Re-imaging Rights– Volume Licensing Briefs).

    Below are a couple of considerations to keep in mind when Reimaging:

    Microsoft Office

    · OEM and FPP licenses don’t always align with the Volume License offering. This is especially true with Microsoft Office. For example, Office Professional (OEM or FPP) and Office Pro Plus (Volume Licensing) are not the same product. Also, Office Home and Student, which is available through the OEM and FPP channel, cannot be procured under Volume Licensing.

    Microsoft Windows (Desktop)

    · Customers with Windows Vista Business OEM or FPP licenses cannot reimage their software with Windows Vista Enterprise as the latter is a Software Assurance Benefit.

    For more information on Re-Imaging Rights I highly recommend reading the Re-imaging Rights document on our Volume Licensing Briefs website.

    Taking all of this into consideration, I bet you still have one burning question on your mind: Can my customers replace their Vista Business installation with Windows XP Pro? The answer is a resounding YES. This however is not defined as Reimaging - enter Downgrade Rights...

    Downgrade Rights:

    This concept grants end customers the right to downgrade their Microsoft Software to a prior version. You will find that software purchased through OEM and FPP channels has varied limitations.

    Below are a few things to remember when Downgrading:

    · The Desktop OS must be the professional edition (i.e. Windows Vista Business)

    · Full Packaged Product (FPP)licenses of Office and the Windows Desktop OS cannot be downgraded

    · OEM licenses of the Windows Desktop OS can only be downgraded 1 version

    · Software purchased under Volume Licensing is granted full Downgrade Rights across all three Microsoft Product Pools (Applications, Systems, and Servers)

    · Customers have a 90 day grace period to attach SA to OEM or FPP licenses. This option is only available under the following Volume License Programs: Open Business, Open Value (non-companywide), and Select.

    For more information on Re-Imaging Rights, I highly recommend reading the Downgrade Rights Chart document on our Volume Licensing Briefs website.

    I hope I didn’t disappoint anyone who thought I found a way to merge Downgrading and Reimaging. In the end, it’s evident that they are two separate concepts, but being able to define them is key in knowing which concept applies to your customer’s situation.

    Happy Selling (& Downgrading/Reimaging)!

    Krzysztof Sokolowski

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Changes to the Home Use Program


    As of June 1st, 2009, the Home Use Program (HUP), a Software Assurance benefit available through Microsoft’s Volume Licensing programs, has changed the end user fulfillment process. The Benefit now offers an online purchase and digital distribution method of product procurement.

    Please note that digital distribution is only available for individual/one-off orders. If your customers are looking to bulk order HUP software on behalf of their employees they will have to use the existing process until September 14, 2009 at which time a digital bulk order option will be made available. You can place a bulk order by calling the MVLS Support line: 866.230.0560

    Here’s some official jargon and a link to the Home Use Program website:

    “Microsoft would like to announce that software for the Home Use Program will soon be available to download at a reduced price. Starting June 1, 2009 your employees can download and install Microsoft Office software at home and still have the option to order a back-up DVD. At this time we will also introduce a new look, but the link ( and purchase process will stay the same.”

    You can also find additional program information here:

    Home Use Program FAQ:

    Software Support:

    *** Be sure to take advantage of the following tools to see if your customers are eligible for the Home Use Program and any other SA Benefits:

    Software Assurance Benefits Calculator -

    Software Assurance Benefits Chart -

    Happy Selling

    Krzysztof Sokolowski

    Partner Licensing Manager

  • Microsoft Licensing Academy Blog for Technology Partners - Canada



    On Demand Licensing Training

    Get started with Microsoft’s on demand series of Introductory Licensing courses. Each session is designed to not only give you a solid foundation of Microsoft Licensing but also a great first step in achieving your Licensing Certification.

    Essential Microsoft Licensing Courses

    Introduction to Microsoft Licensing

    Introduction to Microsoft Volume Licensing Programs I: Why Volume Licensing

    Introduction to Microsoft Volume Licensing Programs II: Program Offerings

    Introduction to Microsoft Product Licensing

    Introduction to Microsoft Software Assurance for Volume Licensing

    Introduction to Microsoft Finance

    Introduction to Volume Licensing Tools

    The following are modules specific to one of two likening tracks:

    Small and Medium Business Track: Exam 70-671

    Overview of Microsoft Volume Licensing for Small and Medium Organizations

    Overview of Microsoft Open License

    Overview of Microsoft Open Value (Company-wide and Non-company-wide)

    Overview of Microsoft Open Value Subscription

    Large Organizations Track: Exam 70-672

    Overview of Microsoft Volume Licensing for Large Organizations

    Overview of Microsoft Select License

    Overview of Microsoft Select Plus

    Overview of Microsoft Enterprise Agreement and Enterprise Subscription Agreement


    LicenseWise – Build Your Quote Today!

    LicenseWise is an online self-service resource that helps partners recommend product and licensing solutions for their customers.

    Volume Licensing Briefs
    Volume Licensing Briefs provide in-depth knowledge of licensing topics. They are particularly useful for learning about complex licensing situations involving new technologies or combinations of products.

    Product Licensing Web
    This Web site is designed to provide access to licensing terms, conditions and supplemental information relevant to the use of products licensed through Microsoft Volume Licensing Programs.

    License Terms for Microsoft OEM and FPP Software
    Use this portal to search and locate the license terms for software licensed to your customers by Microsoft or the computer manufacturer.

    Volume Licensing Program Guides

    Open Business Program Guide

    Open Value Program Guide

    Select Program Guide

    Enterprise Agreement Program Guide

    Microsoft Software Assurance
    Software Assurance is more than just an upgrade. You get a broad range of value-added benefits to help you manage costs, get the most out of new technologies, and improve employee productivity.

    Licensing Reseller Handbook for Microsoft Partners

    The Licensing Reseller Handbook (October 2008)—is a no-nonsense approach to giving you, as a Microsoft licensing reseller or influencer, an overview of the core licensing programs and products to help you be a resource for your customers and provide additional revenue streams for your business.



    The postings provided on this page are for informational purposes only.


    Microsoft provides this material solely for informational and marketing purposes. Customers and partners should refer to their agreements for a full understanding of their rights and obligations under Microsoft’s Volume Licensing programs. Microsoft software is licensed, not sold. The value and benefit gained through use of Microsoft software and services may vary by customer. Customers with questions about differences between this material and the agreements should contact their reseller or Microsoft account manager.

    The contents of this data are subject to change.

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    New Fiscal Year – Windows 7 Promo


    Welcome to Microsoft’s Fiscal Year 2010!   I am back from vacation and ready to blog away on everyone's favourite topic.  Now, as exciting and complete as licensing can be, I will augment this year’s blogs with important announcements around products and promotions.  

    What better way to start the year than with a promotion for our new Client OS – Windows 7.
    With Windows 7 now officially on the Volume License price lists, now is the time to start positioning and selling the next generation of Windows – at a promotional price!

    Here’s some official wording around the Windows 7 Upgrade program:

    Limited-Time Windows® 7 Professional Upgrade Promotion – Help Your Customers Upgrade and Save

    Increase your business of Windows desktop operating system upgrades by motivating small- and midsize-business (SMB) Microsoft Volume Licensing customers to upgrade their base of desktop PCs running the Windows XP or Windows Vista operating systems. Use this promotion to offer savings on Windows 7 Professional operating system upgrade licenses—with or without Microsoft Software Assurance for Volume Licensing.

    In addition, customers with active Software Assurance coverage for Windows 7 Professional upgrade licenses can upgrade to the Windows 7 Enterprise operating system and get rights to acquire the Microsoft Desktop Optimization Pack (MDOP) for Software Assurance.

    Promotion is valid between September 1st 2009 and February 28th 2010.

    For more information please visit:

    Don’t forget to check out our Microsoft Incentives and Reseller Promotions websites for information on this and other promotions.

    That’s all for now. Happy Selling.

    Krzysztof Sokolowski
    Partner Licensing Manager

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Volume Licensing Fundamentals - Introduction to Microsoft Volume Licensing Tools


    Introduction to Microsoft Volume Licensing Tools

    This course, Volume Licensing Fundamentals-Introduction to Microsoft Volume Licensing Tools, will introduce you to the different online tools that have been designed to help Microsoft Volume Licensing customers and Partners. The course forms part of the WWLP training series on Microsoft Volume Licensing and is a new addition to the Essential Microsoft Licensing MCP track(see Resources below).

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Happy New Microsoft Fiscal Year…. belated of course


    Welcome to a new fiscal year at Microsoft. I’m happy and excited to announce that I have taken over as Partner Licensing Manager and with my new role; I have inherited this dormant blog… I look forward to sharing my licensing enthusiasm with you in the coming weeks and months.

    May the Force of Licensing be With You

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Upcoming Training Events and Announcements



    FOR48PAL: Forefront Protection Suite Licensing Overview, Register today for Live Meeting on October 1, 8:00 – 9:00 am PST

    Join this session to learn how your customers can license the Forefront Protection Suite starting Nov. 1, 2009. The Forefront Protection Suite is the next generation of the Forefront Security Suite – and the vehicle for bringing Microsoft Forefront codename Stirling to market. Availability on the Nov. 1 price list will coincide with the availability of the Forefront Protection 2010 for Exchange Server and Forefront Online Protection for Exchange, the first releases in the “Stirling-wave” of products.

    This session will cover: What the Forefront Protection Suite will look like on Nov. 1 How the Suite will evolve to provide more value for your customers over the next 6 months New technologies being included in the Suite How the Suite and individual suite components will be licensed What guidance to provide your customers on existing and future management of Suite products Why (and what) your customers should purchase now.

    Click here to register for this training

    For additional training resources click here


    The Enrolment for Core Infrastructure (ECI): Exceed your server coverage goals and grow your SA, management, and security revenue! Live Meeting September 17, 9:00 – 10:00 am PST

    The Enrolment for Core Infrastructure (ECI) provides an easy way to license the Windows Server® operating system, Microsoft System Center server management, and Microsoft Forefront™ Client Security together in a per-processor license. The Core Infrastructure Server Suites available through ECI are available in three editions – Datacenter, Enterprise, and Standard. These suites help customers reduce product acquisition costs, simplify licensing, manage their core infrastructure more efficiently, and enable new business scenarios. This session will outline the customer value proposition, program details, and the selling scenarios where ECI can help you exceed your revenue goals in FY10.

    Click here to register for the session

    For additional Core IO training click here


    Licensing Overview of Microsoft SharePoint Server 2007

    This session will uncover the basic requirement around the developing a SharePoint 2007-based solution. We will discuss the various licensing component required in designing an intranet, extranet and the internet. We will also review various scenarios that will help you understand how to articulate a business or technical conversation when discussing the various licensing component requirements of SharePoint 2007.

    Upcoming Live Meeting on 5th June, 2009 @ 1:30pm EST. Click here to register

    Click here for Additional Training Resources on Microsoft SharePoint Server 2007


    VAR Live Meeting

    Join this Live Meeting where the requirements for Microsoft’s FY10 (July 2009 to July 2010) Ultimate  VAR program will be announced!

    Upcoming Live Meeting on May 22, 2009 @ 12:30 PM Eastern Time (US & Canada)

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Licensing Academy Community – This Blog’s for You!


    It is with great pleasure that I welcome everyone to the Licensing Academy Blog.

    This new website will provide a great forum for not only a weekly Licensing update of product and program concepts but also give you, our Channel Licensing Community, the opportunity to post comments and provide feedback.

    In fact, we highly encourage your participation to help make this site a success.

    Also, you can subscribe to the RSS feed and you will be automatically notified of new posts, announcements, and upcoming Licensing Academy training.

    Before I sign off, I would like to send out a big “Congratulations!” to those that successfully completed their Licensing exams. Over the last few months, over 250 LAR, Ultimate VAR, and Distribution Reps have achieved their Licensing MCP certification.

    As inaugural posts go, this one probably did not knock anyone’s socks off… but as they say, the best is yet to come.

    Happy Selling.

    Krzysztof Sokolowski

    Partner Licensing Manager

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    The Big Easy Offer is back!


    The Big Easy 3.0

    Live Meeting Details: Friday, October 30th 1-2pm EST

    Please join Dave Owen, Partner Territory Manager, Microsoft Canada as he highlights how our most successful customer offer currently in market will help you sell, close and bring forward bigger deals into this calendar year. In one of Microsoft’s biggest launch year in history, there is no better time to understand the offers that will help you close those sales.

    Click here to register

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Happy New Year!


    On behalf of Microsoft, we want to wish you a great and successful Year 2011 !

    I will make sure to update the licensing blog on a more regular basis to keep you updated on important and relevant licensing information. Among other things: EES launch follow up on last December (lots of content on the MPN site - phase 2 is coming in March) and SBS 2011 launch (SKU’s are on the January pricelist already). Other topics to come, stay put!

    All the Best, and May the Force of Licensing be with You.


  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Software Assurance Benefits – Part #2



    Let’s continue with Software Assurance benefits….

    Training Vouchers

    Eligibility: days granted based on number of Office and Client licenses with SA Coverage.

    Training IT staff can be a big expense to your customers. Deployment projects typically require your IT department to update their skills on new Microsoft products and technologies.

    Software Assurance offers dozens of in-depth instructor-led courses provided by our CPLS community to allow your customer to:

    - Support their software investment by preparing your IT staff to efficiently deploy, maintain, and support new technologies.
    - Provide your developers with the technical expertise to build line-of-business applications for your organization.
    - Reduce your overall training budget.

    Please visit this page to search for eligible courses.

    In addition, training vouchers can also be converted into packaged services days at a 3:1 ratio. See below for more information about this other benefit.

    Packaged Services

    Eligibility: days granted based on number of Office and CAL points.

    One of the key reasons why customers are going with Software Assurance is to take advantage of the upgrade rights on their covered licenses. To go further, your customers might have access to deployment consulting days called Packaged Services. In a nutshell, these days offer guidance and analysis on the planning of the deployment of several technologies: SharePoint, Exchange and the Desktop platform (Windows and Office).

    One additional offering is called Business Value and offers a more strategic engagement. Business Value Planning Services (BVPS) helps your organization's business decision makers develop a plan to maximize the business value of the Microsoft Office system through structured, multi-day engagements.

    The BVPS consultant works with your customer to document, analyze, and design a plan that can help them unlock the potential of their existing investment, drive change, and improve their business processes.

    Please check the partner portal site to get more information.

    Home Use Program

    Eligibility: every IW product with SA with grant 1 eligible user to HUP for this product

    Your customer is deploying Office 2010? Looking for any possibility to train your users and reduce the ramp-up time? The Home Use Program can allow you to easily make your users more familiar with the new Office 2010 interface right from home, while offering them a great deal: Office Pro Plus 2010 for CDN$11 !

    Every user of an IW product in the organization (Office for instance) is automatically eligible for 1 copy of the software for their own use at home.

    Start a conversation with your HR Dpt contact and tell them about this program that can both increase your users’ efficiency, retention and happiness.

    Your customers might also have access to other benefits, like TechNet, eLearning and more, so make sure you use this as a conversation starter every time you contact customers with L+SA. Keep in mind SA on the OS also opens access to MDOP (Microsoft Desktop Optimization Pack), I’ll cover this in my next blog topic.

    I hope this topic will help you position Software Assurance to your deals and grow your business!

    May the Force of Licensing be with You
    Mathias Rousseau

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Windows 7 Licensing Training – Available Online


    Windows 7 Intermediate: Licensing

    Need to brush up on your Windows Client OS licensing?  Wondering what’s new with the release of Windows 7?

    The Windows 7 Intermediate: Licensing course will cover policy details to ensure proper licensing of Windows in the Enterprise environment and how to leverage Get Genuine programs.

  • Microsoft Licensing Academy Blog for Technology Partners - Canada

    Software Assurance Benefits – Quick refresher


    Last Thursday, I had the pleasure to meet with the LAR community following a session at the Royal York hotel presented by Gartner on how to address EA Renewal objections. One of the key points was the utilization of the SA Benefits available to our EA customers. This is a perfect opportunity to do a quick refresh on this topic.

    I can’t stress enough how important Software Assurance Benefits are for our customers: understanding and consuming their software assurance benefits will help ensure customers get full value of their software investment. Having the right conversation at the right time could translate into a stronger appreciation of your role as a software advisor and the entire software assurance benefits offering.

    In this week’s blog, I’ll focus on the 24x7 Problem Resolution Support, one of the more compelling benefits.

    24x7 Incidents

    Eligibility: incidents granted based on SA Spending on Server and Client licenses.

    Servers used for mission-critical tasks or services like email, intranet, etc are the center piece of most organizations. Customers are often asking how they can get support on their servers in case of problem and that kind of service can quickly become very expensive when outsourced.

    Through Software Assurance coverage, your customers can have:

    - Support 24 hours a day, 7 days a week. You get around-the-clock phone support for business-critical issues. The number of phone incidents available depends on your Software Assurance investment.

    - Extended product support coverage. You get phone support for all Microsoft servers, Microsoft Windows operating systems, and Microsoft Office system products and editions—even if the specific license requiring support does not have Software Assurance coverage.

    - Unlimited online support. You get Web support during business hours for all Standard and Enterprise edition server products that are covered by Software Assurance.

    You can also use this benefit as a starting point to initiate the conversation around Premier support: incidents can be converted into Premier hours at a 5.3h per incident.

    Stay tuned for coverage on remaining SA Benefits and the value they bring to our customers.

    May The Force of Licensing be With You

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