Q1. I have completed the exam. What is the next step I need to follow?

Answer : Wait for 7 business days to receive a welcome e-mail with an access code. Please note - it is possible that the welcome email is received in the junk mail box. Once you receive the e-mail please use the access code and the password to place an order for the certificate else you can also generate/ Print the certificates of the new generation exams here-

http://www.microsoft.com/learning/mcp/newgen/faq/default.mspx

http://www.microsoft.com/learning/mcp/newgen/default.mspx

http://www.microsoft.com/learning/mcp/newgen/lifecycle/default.mspx

Q3. How do I get to know my MCP ID?

Answer: MCP ID will be generated by Microsoft and will appear in the transcript/ MCP Member ship site. Once you receive the access code please log in to the secure site and you can see your transcript.

Q4. I have not received an e-mail even after 7 business days of my exam clearance. Whom do I approach?

Answer: Write to iscresc@microsoft.com with a copy of your score sheet and request for your welcome e-mail.

Q5.I have received an e-mail and ordered my MCP Kit but did not receive even after 3 weeks. Whom do I contact?

Answer: The duration for delivery of the Kit/ certificate is 4 to 6 weeks depending on the location in India. If the courier service is not available the shipment is sent through speed post. If not received after 6 weeks, please send email to iscresc@microsoft.com with MCP ID.

You can see the status on the secure site which will have the AWB No. which can be used to check the status of the shipment through the courier sites. Final delivery to the candidates will be managed by OCS, India Speed post, TNT or Blue Dart.  The appropriate carrier and tracking number will be visible in the CMT and MCP Secure Site.  Packages can be tracked at the following sites:

                                 I.            OCS: http://www.ocstracking.com

                               II.            TNT: http://www.tnt.com/

                              III.            Blue Dart: http://www.bluedart.com/

                            IV.            Speed Post: http://www.indiapost.gov.in/

                              V.            FedEx: http://www.fedex.com

Q6.  I have a Candidate ID created in Person VUE centre and need to take an exam at Prometric Centre. What is the process?

Answer: In such case Prometric Centre will generate a new Candidate ID when a soft copy of the Photo ID proof (PAN CARD) is submitted to the testing centre and the exam is scheduled. Once the exams are uploaded the candidate needs to wait for 7 days and call India Sub-Continent Reg.Edu.Svc.Ctr. @ 1800-111-100 (BSNL/MTNL), 1800-1021-100 (AIRTEL) or (91) (80) 40103000 and provide the required details to get the database merged.

Q7. I have two candidate Ids, one of Prometric and Person VUE, how do I get them merged.

Answer: Please write to iscres@microsoft.com with all the exam details of both the MCP Ids and exams taken under each ID and also the Photo ID proofs that needs to be submitted for merging.

Q8. I have 2 candidate Ids created in prometric centre, how do I get them merged?
Answer: Please write to iscresc@microsoft.com and ensure to provide photo Ids which were given at the time of registering these exams in respective prometric centres to get the Ids merged.

Please note: Registration is Prometric’s responsibility till the exams are conducted or delivered.