With manufacturing facilities and customers spanning the globe, Gates Corporation, a leading maker of automotive and industrial belts and hoses, needed a better way for employees to work while away from the office. Customers demanded faster responses, and the company needed to react with the agility of its smaller competitors. Gates established a Mobility Center of Excellence and adopted a comprehensive mobility strategy that included standardizing on Windows Mobile® powered smartphones and Pocket PCs. Gates is finding that employees are using their devices to work more efficiently, with a greater emphasis on strategic efforts. The company plans to expand its use of Windows Mobile powered devices to include remote access to business applications, which will increase the value of the devices by improving the speed and quality of customer service.
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