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CRM Implementation Best Practice with Microsoft Dynamics CRM
A lot of my time day-to-day is spent talking about product features and benefits and how these can help businesses achieve their goals with our product(s). Increasingly however, I spend more of my time talking about CRM implementation best practise than I do about product capability. This pleases me...
10 Feb 2014
Product, Project and Day to Day Prioritisation
In my opinion the ability to prioritise is one of the most important skills people should try to master. The problem with prioritisation is that it is not easy. We inherently don’t like making decisions, we also don’t like making sacrifices and sometime we do not want to face the ugly truth...
17 Jun 2013
XRM for Financial Services – Updated
A few months ago I wrote about XRM for Financial Services, today I am going to update this article. I will also write about the differences between XRM and Application Rationalisation. The image below I hope illustrates nicely a how a well defined CRM project can transform into to an XRM project and...
3 Jun 2013
CRM Workshop Questions and Requirements Gathering Techniques
Introduction As a follow on to my CRM Project Scoping post I wanted to provide some examples questions that I use to help me size and get an overall understanding of a CRM project. These discovery questions can help you understand not only the size or type of project but also some of the risks and issues...
8 Apr 2013
Great Books for Software and Product Development
Product Development The PDMA Handbook of New Product Development (Kenneth B. Kahn) Link This was one of the first product management books I read. I still think its one of the best. It was this book that I first heard about Minimal Viable Product and it changed my thinking. Agile Product Management with...
24 Feb 2013
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