Microsoft Azure Technical Support for MSDN, TechNet or MPN Users and Partners

 

When you purchase a MSDN, TechNet or MPN subscription, you are entitled for submitting technical support incidents. You can use those for creating Windows Azure technical incidents.

Below is the summary of subscription name, levels and technical support incidents you are entitled to with a subscription.

 

MSDN

Subscription Levels

Technical support incidents

MSDN Operating Systems

2

Visual Studio Professional with MSDN

2

Visual Studio Test Professional with MSDN

2

Visual Studio Premium with MSDN

4

Visual Studio Ultimate with MSDN

4

Please visit http://msdn.microsoft.com/en-gb/subscriptions/buy.aspx for updated information.

 

TechNet

Subscription Levels

Technical support incidents

TechNet Standard

-

TechNet Professional

2

TechNet Professional with Media

2

Please visit http://technet.microsoft.com/en-US/subscriptions/dn261809.aspx for updated information.

 

Microsoft Partner Network (MPN)

Please visit https://mspartner.microsoft.com/en/us/Pages/Support/benefits-and-incidents.aspx?Page=IncidentsBenefitsControlJsonP   for updated information.

 

Program Benefits for Microsoft Azure Technical Support

Azure Subscription Management and Billing support is provided free of charge with your Azure subscription, and can be accessed via the Azure Management Portal – Contact Support page. Simply select “Billing” under Support Type and click “Create Ticket”.

 

However, some Microsoft Programs give you access to Azure Technical Support benefits that can be used to get access to break-fix technical support. The following programs are part of the Azure Benefits Support:

Each of these programs will give you a different level of support benefits, from response times to number of incidents that can be submitted. Please check the details of each program from the links above for more information.

Other Azure Benefits provided by Microsoft Programs

Some programs like MSDN and BizSpark Plus also give you other Azure Benefits, like monthly usage credits, free services and discounted consumption rates. 

 

 How to Open an Azure Technical Support Request from the Azure Management Portal

 

Technical Support requests can be created from the Azure Management Portal following the below steps. Support using benefits is also available from the new Azure Preview Portal.


 1. On the top right-hand side of the portal, click on your account name and then select Contact Microsoft Support


 

2On the “Contact Microsoft Support” screen, ignore all drop-down options and simply click on Program Benefits support (MSDN, BizSpark, Microsoft Partnert Network, Signature Cloud Support)


 

3. A new support submission workflow tab will automatically open, where you can select the Service and categorize your issue.


 

4. Once you click Continue, you will be prompted by an Access ID and Contract ID, to validate your Program Benefits*. If you populated these fields on a previous opportunity, the information will be saved already.

 

 

5. Click Add and then continue to finish your incident submission by describing the issue. Click Submit once done and wait to be contacted by a Microsoft Support Engineer!

 

* If you have not activated your technical support benefits, make sure you do so by following these steps:

  •           MSDN – Log in to the MSDN Management Portal and activate your support benefit by clicking the technical support link at the bottom of the page

  • SCS (Signature Cloud Support) – Your SCS benefit should be pre-activated, though if you have issues finding your Contract and Access ID, or you don’t have one, please contact the MPN Partner Support by going to http://aka.ms/mpnsupport. 
  •           MPN – contact the MPN Regional Support Center by going to http://aka.ms/mpnsupport. Sign in to your MPN Account and contact support 

 

 How to Open an Azure Support Request When You Can't Access the Azure Management Portal

 If you are facing issues signing in to the Azure Management Portal, or can’t submit a support request from there, navigate to http://azure.microsoft.com/support/options/  and select the option “Having issues with sign in or signing up for an account”.

See Also

See Support for MSDN, TechNet or MPN Users and Partners for support FAQ.

See Windows Azure support - How it works and how to receive help for other support options.