Recently I've been presented a number of scenarios where the built in CRM Opportunity and Quoting modules are very close to what is needed for a given customer requirement.  However the process does not need or really want to use pricelist, Unit...

This is an update to a prior blog post here How to stop the CRM Popup alert when you grab a window and re-host it to another tab, while suppressing the OnNewWindow event is a common issue that developers working with CCA have.. If you tried to suppress...

With the roll out of the CRM 2011 on Office 365 ,  a new authentication process was added to support it and allow for delegated authentication for CRM online.  This authentication method also works for CRM Online (Live) and all forms of Premise...

One of the things that Iv needed to do for a while is write up a detailed step by step of how to get CCA built and working for folks outside MS,  as fate would have it, one thing after another kept coming up and I finally got around to starting to...

  CCA for CRM 2011 officially went out the door for folks today and it is now available publicly. You can head over to Microsoft Pinpoint and pick it up here or you can find it on the Dynamics Marketplace here . As a bit of a teaser… here is a screen...

  Many folks have been asking when there was going to be a update of CCA and UII for Microsoft Dynamics CRM 2011.   The answer is in short. YES We have been working on it for several months, however only just recently were we given permission...

I have had several requests as to where partners can access the updated ICC VPC,   These items are up on Dynamics PartnerSource, however the links for the ICC Page still point at the old \ expired image. While we are getting this fixed, ...

How to stop the CRM Popup alert when you grab a window and re-host it to another tab, while suppressing the OnNewWindow event is a common issue that developers working with CCA have..  If you tried to suppress a CRM popup and redirect it… you've...

One of the fundamental features that we had in Customer Care Framework dealt with how we grouped hosted application, workflows and such using groups and roles via AzMan. When CCF was re-platformed to CRM, the CCF administration console and the use of...

HAT is a useful tool,  its pretty easy to use (once you get the basic’s) and fairly simple to debug.  However there are some times when using HAT with CRM, or other complex applications, seems to throw you a curve ball I am going to take you...

Picking though the examples and documentation for UII to figure out how to setup your first ( or 10th ) hosted control, adapter, or CTI adapter is a bit of a pain.  Not to mention a bit time consuming… most of the time in the CCF Days, I would just...

Yep.. I said it… there are a few Easter Eggs in the Hosted application toolkit that you can use to trigger your automations. How did that happen?  Well, somewhere along the way in the translation of documentation from CCF 2009Sp1 QFE to UII v1 the...

CTI in UII is one of the more interesting and powerful additions to the UII system.  The downside of that is that we don't have a lot of documentation on actually HOW to use it :)  yes.. I know DETAILS…. Yves Pitch, Program manager for UII,...

So you pulled the bits down for UII and CCA and built them… and you have a nifty Blue screen that looks like this: Ok well that's not very interesting.. but if your here then that means that your UII\CCA install is working! So lets look...

Microsoft Customer Care Framework is now User Interface Integration for Microsoft Dynamics CRM , or UII for short. UII is the evolved core engine of CCF, covering the Application Integration Framework, HAT and CTI.  The CCF Configuration management...

I have not posted much in the last month or so, as I have been busy working with several people on developing a customer service VPC to showcase Dynamics CRM and other Microsoft technologies.  Now that it is complete and posted to Partner Source...

The CCF 2009 sp1 QFE was officially released and posted up on MSDN for folks that can download from there. Their a number of updates in the QFE,  You can read the summary here : http://blogs.msdn.com/ypitsch/archive/2009/08/25/ccf-2009-sp1-qfe.aspx...

What the Heck is that? When a Browser page that loads multiple levels of frames, or IFrames, with or without Java script attached to those frames is called up in IE, you will get Doc Complete alerts for each of the frames and IFrames loaded into the env...

CCF includes a reference capability for retrieving customer data via server side request. This is provides an ability to access one or more data sources from a known access point within your network. This capability was developed to deal with the often...

As a Microsoft Technical Specialist focusing on customer care solutions, I often get asked questions regarding how Microsoft Customer Care Framework (CCF) and Microsoft Dynamics CRM work together, when they should be put together, and how they relate...