CTI in UII is one of the more interesting and powerful additions to the UII system.  The downside of that is that we don't have a lot of documentation on actually HOW to use it :)  yes.. I know DETAILS…. Yves Pitch, Program manager for UII,...

So you pulled the bits down for UII and CCA and built them… and you have a nifty Blue screen that looks like this: Ok well that's not very interesting.. but if your here then that means that your UII\CCA install is working! So lets look...

Microsoft Customer Care Framework is now User Interface Integration for Microsoft Dynamics CRM , or UII for short. UII is the evolved core engine of CCF, covering the Application Integration Framework, HAT and CTI.  The CCF Configuration management...