One of the fundamental features that we had in Customer Care Framework dealt with how we grouped hosted application, workflows and such using groups and roles via AzMan. When CCF was re-platformed to CRM, the CCF administration console and the use of...

HAT is a useful tool,  its pretty easy to use (once you get the basic’s) and fairly simple to debug.  However there are some times when using HAT with CRM, or other complex applications, seems to throw you a curve ball I am going to take you...