I uncovered a very interesting blog post today about the use of Service Manager at Service Providers today that i wanted to make sure gets out there.  Service Manager is an awesome tool but there are some challenges when using it in a multitenant environment.  See the blog post and the PPT deck attached at the bottom, it even includes an ask for those enterprising hosters who want to make SCSM work.  I hope some of you take advantage!

 

http://blogs.technet.com/b/servicemanager/archive/2009/12/22/does-service-manager-support-multitenancy-managed-service-providers.aspx