Seeing Microsoft from the inside, I often don't understand what is going on. Sometimes, however, it's just beautiful!
Recently I discovered that VPN no longer worked for me, so I dropped by Security to see what was wrong. Therein ensued a journey of frustrating details, one I am still working through.
This evening I emailed the head of Microsoft HR. The _Head_, as in she reports directly to Steve Ballmer. I detailed my experiences and grumped about them.
She emailed me right back, asking for more details. And passed my mail on to the appropriate people asking for answers.
I love this company!