http://blogs.msdn.com/b/micahel/archive/2005/03/18/398844.aspxWhat is quality to you? How do you measure quality? When is quality accomplished? If you don't know how your customers would answer these questions, your product probably doesn't meet their needs as well as it could. You can fix this problem. But firsten-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)http://blogs.msdn.com/b/micahel/archive/2005/03/18/398844.aspx#405920Wed, 06 Apr 2005 20:31:05 GMT91d46819-8472-40ad-a661-2c78acb4018c:405920The Braidy TesterApoorva asks, in response to my post from SD on the House Of Quality: <br>But how does one reach out to...<div style="clear:both;"></div><img src="http://blogs.msdn.com/aggbug.aspx?PostID=405920" width="1" height="1">http://blogs.msdn.com/b/micahel/archive/2005/03/18/398844.aspx#399502Mon, 21 Mar 2005 02:32:00 GMT91d46819-8472-40ad-a661-2c78acb4018c:399502DarrellSounds like a communication imperative. Damn, and I was looking for a software solution to understanding my customers' requirements. :)<div style="clear:both;"></div><img src="http://blogs.msdn.com/aggbug.aspx?PostID=399502" width="1" height="1">http://blogs.msdn.com/b/micahel/archive/2005/03/18/398844.aspx#398941Sat, 19 Mar 2005 03:20:00 GMT91d46819-8472-40ad-a661-2c78acb4018c:398941Apoorva JoshiBut how does one reach out to a broad spectrum of customers? Getting feedback from a regular/power user is not that difficult - but how do you get passive users interested in participating?<div style="clear:both;"></div><img src="http://blogs.msdn.com/aggbug.aspx?PostID=398941" width="1" height="1">