Windows Phone Blog

“Copy and paste” update status

Taken from <http://windowsteamblog.com/windows_phone/b/windowsphone/>

Hello again. As you might have heard, yesterday we kicked off our "copy and paste" update, which comes with a bunch of improvements for your phone. Today I want to briefly explain where we are in the process—and also tell you about a new update-related resource we’ve created based on your feedback.

This week we’re sending out the new update only to “open market” Windows Phones around the world. If you own one of these phones, you probably already know it: these are unbranded devices that aren’t customized for a specific mobile operator.

In next phase of the rollout process, we’ll start making the update available to a broader range of customers. When the update is available for your phone, you’ll get a message on the device letting you know. All the instructions you need to install an update are here on the Windows Phone website. (Some new phones come with the update already installed.)

As I explained in my last post, we intentionally deliver updates in batches, ramping up gradually to help ensure the process is as problem-free as possible. (And so far, the copy and paste update is proceeding smoothly.)

But it was clear from your comments that many of you want a better idea of when to expect your update. Is it on the way—or weeks away? These are natural questions.

To help answer them, we’ve created a new online resource called Where’s my phone update? that provides some insight into where we are, and where your phone is, in the multi-stage update process.

Much like when you buy a PC online, you’ll be able to see when the update is being tested and packaged, when it’s about to ship, and when it’s “left the warehouse.” We’ll update the site once a week with the latest status changes.

Thanks again for your patience as we work to streamline our phone update process. And I’m looking forward to hearing what you think about copy and paste and the new update status tool.

Eric Hautala

General Manager, Customer Experience Engineering