Microsoft Help Blog

Microsoft Help and Support Blog

March, 2010

Posts
  • Microsoft Help Blog

    Windows 7 Release Candidate (RC) Upgrade

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    Picture of the About Windows window showing Windows 7 Ultimate editionLast year, Microsoft gave it’s customers the fantastic opportunity of testing the new version of Windows 7 by making the Beta Release Candidate version available publically.  If you are still running the RC version, you need to upgrade to a full release version of the operating system as soon as possible!

    On 1st June 2010, the Release Candidate version of Windows will expire, which will cause your PC to restart every 2 hours and prevent Windows from saving your work during shutdown.

    Our Windows Online team have published a useful explanation of how to tell if you are running a release candidate version of Windows, and what next steps you need to take…

    What should I do if I'm running the Release Candidate (RC) version of Windows 7?

    May some of your friends and family be using the Release Candidate?  If so, please share this blog post with them…

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  • Microsoft Help Blog

    Making a bootable CD or DVD

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    In the event of a serious error on your hard disk or PC which may prevent Windows from loading, it is a good idea to have a bootable Windows Operating CD or DVD available so that you can boot your system and troubleshoot the error. 

    This can be done using either your original Windows installation discs, or media provided by your computer manufacturer for system recovery.  However, if you do not have either of these you can create a system repair disc from within any installation of Windows Vista SP1 or Windows 7 which you can keep on your shelf to use in an emergency.

    This great video from our Windows Online site explains how to create the disc in Windows 7...

    http://windows.microsoft.com/en-IN/windows7/Create-a-system-repair-disc

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  • Microsoft Help Blog

    Black screen on startup of Windows 7

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    Have you ever experienced a black screen when trying to load Windows?  Problems with video card hardware are a common cause for these types of issues.  The lack of information when a black screen error occurs can make it difficult to troubleshoot, so our Windows Online site has created a new troubleshooting page which provides some great troubleshooting steps to help you resolve a black screen error in Windows 7…

    http://windows.microsoft.com/en-US/windows7/why-is-my-screen-black-when-i-start-windows-7

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  • Microsoft Help Blog

    The upgrade was not successful (reboot loop)

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    image We recently noticed an issue which was being reporting in our Microsoft Answers forum when upgrading from Windows Vista to Windows 7.  After attempting the installation, some customers are seeing an error message saying…

    The upgrade was not successful.

    Your previous version of windows is being restored.

    Do not restart your computer during this time.

    …however the computer does not restore the previous version of the operating system, but instead generates the same error message and puts the user in to a restart loop.

    Our monitoring of the online community issues has allowed us to quickly identify a potential problem which may be causing this issue, and provide a workaround solution…

    How to fix the reboot loop problem when upgrading to Windows 7

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