As MSCRM gets hotter and hotter, I wanted to make sure you are aware of the Tele PTS options in case you cannot reach me directly:

If you ever need immediate pre-sales support assistance, you can contact our Telephone-Based Pre-Sales Technical Support services at 1 800 426-9400 option 1, ext. 82972 (MBS products) or ext. 82973 (Non-MBS Products) This service is available from 6:00am to 6:00pm Pacific Time.  For service in French, call 1 877 453-1317.

You can also go this URL:
online submission: https://rtc.webresponse.one.microsoft.com/media/xp/hosted/opg_email/PTSForm.asp