Microsoft’s Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release. The Support Lifecycle policy took effect October 15, 2002 and applies to most products currently available through retail purchase or volume licensing and most future release products.

 

The Support Lifecycle policy went into effect for most Microsoft Business Solutions products on November 30, 2003 under a three-year minimum mainstream support offering. This policy covered the most recent version releases at that time and products released throughout 2004.

 

In 2005, Microsoft Business Solutions has extended to a five-year minimum lifecycle for all products released in 2005 and all future releases. Microsoft will offer a minimum of five years of mainstream support from the date of a product’s general availability.

 

Mainstream support includes all the support options and programs that customers receive today, such as paid incident support, support that is charged on an hourly basis and hotfix support.

 

Information regarding end of support timelines is available online for included Microsoft Business Solutions products on the Locate Your Product Web site.

 

Discontinuation dates are subject to change, based on product release date.

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