This is good news - new support policy around Virtualtion technology.
With the development and deployment of hardware virtualization technologies, Microsoft recognized the need to develop a support framework for Microsoft operating systems and server based applications running in virtualized environments. To this end, Microsoft launched the Server Virtualization Validation Program (SVVP).
Customers running Microsoft software in a validated 3rd party virtualization solution benefit by being fully supported pursuant to the application’s specific support policy. This communication is an overview of the support provided to Premier customers running Microsoft software in virtualized environments.
SVVP Validated Solutions
The Server Virtualization Validation Program (SVVP) is open to any vendor which provides a machine virtualization solution that hosts Windows Server 2008, Windows 2000 Server Service Pack 4 and Windows Server 2003 Service Pack 2 and subsequent service packs. The virtualization solution can either be hypervisor-based or a hosted solution. The program enables vendors to validate various configurations so that customers of Windows Server can receive technical support in virtualized environments.
Customers with validated solutions running on server hardware Certified for Windows Server 2008, with the same validated processor architecture, will benefit from the support provided by Microsoft as part of the regular Windows Server technical support framework. The Server Virtualization Validation Program is not a logo program, rather a reference that companies and customers will be able to use in conjunction with their validated solutions.
If you need further information or clarification from Microsoft, please contact your Technical Account Manager.