9780735627093xTony Northrup and J.C. Mackin’s new Traininig Kit has gone to the printer! MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician contains nine chapters and six appendices:

Chapter 1 Troubleshooting Hardware Failures   1

Chapter 2 Networking   49

Chapter 3 Printers   105

Chapter 4 Security   129

Chapter 5 Protecting Client Systems   193

Chapter 6 Understanding and Troubleshooting Remote Access Connections   221

Chapter 7 Updates   269

Chapter 8 Performance   295

Chapter 9 Troubleshooting Software Issues   339

Appendix A: Configuring Windows Firewall   371

Appendix B: Managing User Files and Settings   395

Appendix C: Configuring Startup and Troubleshooting Startup Issues   439

Appendix D: Troubleshooting Hardware, Driver, and Disk Issues   491

Appendix E: Troubleshooting Network Issues   533

Appendix F: Troubleshooting Stop Messages   597

This training kit is designed for IT support personnel who support Windows 7 at the Tier 1 or
Tier 2 level in a wide range of environments and who plan to take the Microsoft Certified
Information Technology Professional (MCITP) exam 70-685. We assume that before you begin
using this kit you have a solid foundation-level understanding of Microsoft Windows client
operating systems and common Internet technologies. The Preparation Guide for Exam 70-685
is available at http://www.microsoft.com/learning/en/us/exam.aspx?ID=70-685.

We’ll post extended excerpts from the Training Kit when it’s available in a couple of weeks.