9780735627093x[1] Great news! The MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician Training Kit, by Tony Northrup and J.C. Makin, is in print! This book is exactly what you need to help prepare for certification exam 70-685. Tony and J.C. give you plenty of lessons and exercises and the CD contains several practice tests too. You'll find all the standard Training Kit benefits: comprehensive coverage of all 70-685 exam objectives, 200+ practice test and lesson review questions, real-world scenarios, case study examples, troubleshooting labs, fully searchable eBook of the book’s contents, and a 15 percent exam-discount voucher from Microsoft.

Here's an excerpt from the book's introduction:


This training kit is designed for IT support personnel who support Windows 7 at the Tier 1 or Tier 2 level in a wide range of environments and who plan to take the Microsoft Certified Information Technology Professional (MCITP) exam 70-685. We assume that before you begin using this kit you have a solid foundation-level understanding of Microsoft Windows client operating systems and common Internet technologies. The Preparation Guide for Exam 70-685 is available at http://www.microsoft.com/learning/en/us/exam.aspx?ID=70-685. By using this training kit, you will learn how to do the following:

  • Identify cause of and resolve desktop application issues
  • Identify cause of and resolve networking issues
  • Manage and maintain systems that run Windows 7 client
  • Support mobile users
  • Identify cause of and resolve security issues

Refer to the objective mapping page in the front of this book to see where in the book each exam objective is covered.

And an example of a real-world scenario: