Friends, remember last week we described how we review Amazon reviews every week as a team to hear from you? This week we’ve discovered, thanks to your feedback, that the URLs listed in our recent books can be confusing. This post explains what’s going on.
Let’s look at an example from a recent title, Microsoft PowerPoint 2010 Step by Step. In the “Using the Practice Files” section at the front of the book, we say that the book’s practice files can be downloaded via the following URL:
This link works, but here’s the rub: the font used in the book makes the capital I (the letter between H and J) in Id look like a lowercase l (the letter between k and m). If you type l for I there, the link does not work. Please note that both capital ID and lowercase id work in the URL. Going forward, we will print the URLs with lowercase id to avoid this problem.
So, if you’ve had any trouble downloading practice files or companion content for any of our recent titles, we ask that you try the URL again, making sure to type ID or id (or even Id or iD—just don’t use l, the letter between k and m).
We very much regret the trouble and delay we’ve caused you.
This should really not be a problem - my guesses are that people are going to mark the text and du Cut'n paste in order to avoid confusion and spelling/typing mistakes.
But many people have a hard copy of the book and are typing in the URL. Amazon reviews already tell us the URL is confusing some readers.
It seems rare that someone would type LD insted of ID, but you could just make both URLs work.
What?!? This is mind-blowing... it's OBVIOUS that the parameter would be called "Link ID", are there really people who think it's "Link LD"? Honestly, if that isn't obvious to them and yet they are at a level of technology where they are reading these books (as opposed to "How to Use a Computer for Dummies"), maybe this stuff isn't for them. I'm still amazed that you guys at MS even had to post this. It's time for us in this nation to get our heads out of zombie mode and start thinking again. I'm just sayin...
Well, we consider any URL we print that can be misread to be our own flub. Getting to the companion content should be easy, and it is easy once it's clear how to read the URL.
there is no way that a person can get the PowerPoint 2010 practice files by using all the suggestion above.I would not give these books, Step by Step Wword, Excel and PowerPoint a very good grade.
Have your thought about transparently handling this issue by supporting the common misspellings? It seems it would be a more effective approach then trying to reach the masses with this info?