Ran across a great blog. I only have one MAJOR beef. Almost everything I have read on the thing is WAY unsupported. I personally have never done any unsupported customizations for clients, but have seen them done. :-) (For those of you who know me, know that last statement is a bit of truth stretching.) Some of the things are a bit hard core from my perspective, but some of them are quite nice. :-) Your milage may vary and you are 100% on your own in using tools like these. But, check it out: http://www.tconv.com/blogs/crm3tips/