This training manual provides an overview of the processes and functionality available to Microsoft Dynamics CRM users. It begins with an introduction to the core concepts of Microsoft CRM and then focuses on marketing automation, sales management, and customer service processes, respectively. The course is intended to be introductory in nature and uses instructor-led demonstrations. It is intended for small business partners new to Microsoft Dynamics CRM and seeking to gain an overview of its capabilities.

http://www.microsoft.com/dynamics/crm/using/sbeguide.mspx