These guys make a great advanced Field Service Application for Microsoft CRM. Are you looking to extend CRM 3.0 to support professional service organizations like IT and managed service providers, software companies, consultants, and repair professionals.
Take a look at the recorded demonstrations http://www.fieldpoint.net/recordeddemos.asp
Alert features include;
There is a customization toolset to createBusiness Portals for Customers, Employees, and PartnersPowerful Workflow and Escalation toolCustomize forms, views, and reports
Standard Integrations:Microsoft Dynamics CRM 3.0Microsoft Dynamics GP financials and Inventory