These guys make a great advanced Field Service Application for Microsoft CRM. Are you looking to extend CRM 3.0 to support professional service organizations like IT and managed service providers, software companies, consultants, and repair professionals.

Take a look at the recorded demonstrations http://www.fieldpoint.net/recordeddemos.asp

Alert features include;

  • Project Management
  • Work Order Management and Field Service Dispatch
  • Helpdesk for Projects
  • Time and Expense billing
  • Resource Scheduling
  • Document Management
  • Project Monitoring and Analysis
  • Technical Support and knowledgebase
  • Inbound/Outbound Email attachments to calls and Projects
  • Block Contract administration and recurring billing
  • Maintenance contracts with revenue recognition
  • Sub-contractor pricing and voucher administration
  • Warranty Tracking
  • Mobile PDA support

There is a customization toolset to create
Business Portals for Customers, Employees, and Partners
Powerful Workflow and Escalation tool
Customize forms, views, and reports

Standard Integrations:
Microsoft Dynamics CRM 3.0
Microsoft Dynamics GP financials and Inventory