So we are in the process of writing all of the demo scripts right now for the new image. I realize that everybody probably comes at their demos and demo scripts differently. I personally prefer to do scenarios. So we have started off with a brief overview...

So during our Live Meeting we did we got a ton of questions about supportability and some of the new widgets that we wrote for the VPC. Just the other day I also read Anne Stanton’s blog about the custom code in the image. (I just upgraded to Vista and...

The CRM Product Group has completed test certification of Microsoft CRM v3.0 using SQL Named Instances, and CRM Customer Support even agreed to officially support it. This does conflict with what is in the current Impllementation Guide, which specifies...

I saw an internal question a couple of weeks ago about how do I have CRM auto fill in City and State when I insert the zip code. After noodling on this for a while, there are a couple of different approaches. I would highly recommend you look at the Group1...

Sorry for the delay in posting. It has been a crazy couple of weeks. We are entering the end of year for us and I have been busier than a one armed paper hanger. Enclosed is the latest copy of the Microsoft CRM Mobile Datasheet. Enjoy! Download here...

Microsoft CRM Mobile is an AWESOME application to be able to demo and show to prospects. Every one I have done, the prospects or customers always fall in love with it and I have a hard time getting my Mobile Device back. So, over on the CRM Product...

WOW. We had some awesome turn out for the LiveMeeting. And the questions just kept coming. I lost track of the number of questions asked and answered. J Thanks to everybody who came and heard us speak. I did learn a best practice. It is called don...

So while using the internet for something completely different and tracking back where people come to the blog from, I found a sample chapter of Microsoft CRM for Dummies 3 on the Dummies Site. If you are interested in checking it out, click here....

Tomorrow come see about all of the new changes made in the latest VPC. Click here for the training link. This image has been VERY warmly received by the partner community. Jan Jamrich and I are going to go through the new changes and some of the cool...

If you are like me, you probably have a half a dozen or more active clients / prospects you are working with at any given time. Take that and times it by 9 GB each and you may have 10-20 of them on your machine at any given time. So running out of space...

There are several competitors I see every days and other competitors we very rarely see. Some of them are fun to compete against and some play dirty. The ones who play dirty always make me laugh. So salesforce.com has a document that they email to...

So for those of you who have spent more than a few minutes with me know in addition to technology and CRM, my other passion would be cars. I like them all. (Ok, The Daewoo Chevy Aveo is crap as is the Kia Rio a soda can somebody put a crappy engine in...

So after yesterday's post , somebody asked how to update an Icon in CRM. Since it is a little hidden, here are some step by steps on how to do it. 1. Select / Settings / Customizations/ Customize Entities 2. Select the Entity and select More...