Now this is a question that comes up all of the time... It goes something like this... Ben, why when I promote emails, it does it for the date I promoted the email, not the date of the email. What a pain in the neck. The official reason is that this was by design. Well, due to everybody asking, it looks like you now have a choice. (Or the design changed...)
This problem occurs because the date on which the e-mail message was received is not stored in the ActualEnd field of the e-mail activity in the Microsoft Dynamics CRM 3.0 database.
After you apply this hotfix, a SetActualEnd registry subkey is created in the following registry key:
The default value of the SetActualEnd registry subkey is one (1). Therefore, the value in the ActualEnd field will be set to the date on which the e-mail message is received. If the value of the SetActualEnd registry subkey is zero (0), the value in the ActualEnd field will not be set.
The date on which an e-mail message was received is not displayed after you promote the e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook