Jim Glass was nice enough to post my latest favorite feature on the CRM Team's blog. I will be working on more of them over the next couple of weeks as the launch events continue. If you want to read the latest installment, you can check it out at: http://blogs.msdn.com/crm/archive/2007/11/02/my-favorite-features-in-microsoft-dynamics-crm-4-0-smartnav.aspx